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Error When Trying to Share Files in Acrobat Reader DC on Mac

New Here ,
Jan 06, 2020

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When I try to share a file for viewing in Acrobat Reader DC, it tries and tries to send but then I get this error:

Screen Shot 2020-01-06 at 8.52.14 AM.pngI've tried closing out of the program and going back in and I've tried different email addresses that I know receive mail so it's not a bad email address. Any other suggestions?

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General troubleshooting, Mac, Share or review PDFs

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Error When Trying to Share Files in Acrobat Reader DC on Mac

New Here ,
Jan 06, 2020

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When I try to share a file for viewing in Acrobat Reader DC, it tries and tries to send but then I get this error:

Screen Shot 2020-01-06 at 8.52.14 AM.pngI've tried closing out of the program and going back in and I've tried different email addresses that I know receive mail so it's not a bad email address. Any other suggestions?

Topics

General troubleshooting, Mac, Share or review PDFs

Views

134

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Amal. LATEST
Adobe Employee ,
Jan 08, 2020

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Hi Mpurdy

 

We are sorry for the trouble. As described above you are not able to send the files in Adobe Acrobat Reader DC and getting the error 'Unable to send file'

 

What is the version of the Adobe Acrobat Reader DC installed? To check the version of the application please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
Make sure you have the latest version 19.21.20061 installed. Go to Help > Check for Updates and see if that works for you.

 

Also, you may please refer to the steps provided in the help article: https://helpx.adobe.com/acrobat/kb/send-email-attachment.html

 

Let us know how it goes

 

Regards

Amal

 

 

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