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Every PDF opened gives recovered documents message which then opens every single PDF on the computer

New Here ,
Feb 21, 2020

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I have a user that is getting the message "Adobe Acrobat Reader has recovered one or more documents that were not saved properly before Adobe Acrobat Reader was shut down. Click Yes to open the recovered documents. If you click No, your changes will be lost." She gets this message on every single PDF she opens. The results are the same if she clicks Yes or No.....the program starts opening like every PDF on her computer. Many of these PDFs are in her Recycle Bin and when it tries to open them it throws the error "There was an error opening this document. Access denied." Within seconds to minutes, shes has like 100 PDFs open. We have tried to repair Adobe and uninstalled and reinstalled it with a new copy of the install file pulled from the Adobe site. After the repair and reinstallation, it does start working again for a bit, but then a couple weeks go by and its happening again. This is the 3rd time it's started doing this so right now we've had to resort to having her PDFs open in a browser instead. I haven't been able to find this happening to anyone else. Does anyone have any suggestions or thoughts as to what could be causing this?

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Crash or freeze, General troubleshooting, View PDF, Windows

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Every PDF opened gives recovered documents message which then opens every single PDF on the computer

New Here ,
Feb 21, 2020

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I have a user that is getting the message "Adobe Acrobat Reader has recovered one or more documents that were not saved properly before Adobe Acrobat Reader was shut down. Click Yes to open the recovered documents. If you click No, your changes will be lost." She gets this message on every single PDF she opens. The results are the same if she clicks Yes or No.....the program starts opening like every PDF on her computer. Many of these PDFs are in her Recycle Bin and when it tries to open them it throws the error "There was an error opening this document. Access denied." Within seconds to minutes, shes has like 100 PDFs open. We have tried to repair Adobe and uninstalled and reinstalled it with a new copy of the install file pulled from the Adobe site. After the repair and reinstallation, it does start working again for a bit, but then a couple weeks go by and its happening again. This is the 3rd time it's started doing this so right now we've had to resort to having her PDFs open in a browser instead. I haven't been able to find this happening to anyone else. Does anyone have any suggestions or thoughts as to what could be causing this?

Topics

Crash or freeze, General troubleshooting, View PDF, Windows

Views

296

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Community Beginner ,
Jun 08, 2020

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I am working with a user who has this problem as well. Any ideas what the fix was?

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Gott0101 LATEST
New Here ,
Sep 24, 2020

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This seems to work for me:

Go to Edit > Preferences > Documents > Uncheck "Automatically save document changes to temporary file every:"

(I'm using Adobe Acrobat Pro DC Version 2020.012.20041.)

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