Export Files - Download Failure

Community Beginner ,
Oct 12, 2020 Oct 12, 2020

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Screenshot 2020-10-13 010130.jpgI have used Adobe Acrobat and exported the same files PDF to Excell for years now and since 2 days ago I see the program does the conversion but when I get to the final step to download to selected by me folder I getting an Error. My account is current/paid - no problems there. I can perform this export by going online and dropping the file there but why I can not do this with the problem? Also, I have checked for updates and there is no newer version then what I have. Please advise. 

TOPICS
Download and install, PDF and browsers, PDF forms, Windows

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New Here ,
Oct 13, 2020 Oct 13, 2020

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Hello,

I had the same issue today. I accessed my adobe document  cloud and was able to download the files there.

Hope that helps.

-Bob

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New Here ,
Oct 13, 2020 Oct 13, 2020

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I have been having the exact same thing happen, it used to automatically download and convert. Now you have to go and double the steps?  What changed?

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Community Beginner ,
Oct 14, 2020 Oct 14, 2020

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The problem solved itself!?!

The same day I have contacted Adobe tech support (via Chat) but the problem was not solved. The CSR offered to access remotly my PC - I did not have time for it, so I got a Adobe Case#. The following day (today) everything went to normal, and I can "Export Files" with Adobe Acrobat with no problesm. Whoever did it? Thank you! 🙂

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New Here ,
Oct 15, 2020 Oct 15, 2020

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Have had the same problem since yesterday (Oct 14). Convert .pdf to .docx. When converted and try to download, get the same Download Failure message. Customer Support offer NO help/solution/fix.

 

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