Export Files - Download Failure

[wojciechp71501569]

I have used Adobe Acrobat and exported the same files PDF to Excell for years now and since 2 days ago I see the program does the conversion but when I get to the final step to download to selected by me folder I getting an Error. My account is current/paid - no problems there. I can perform this export by going online and dropping the file there but why I can not do this with the problem? Also, I have checked for updates and there is no newer version then what I have. Please advise. 

[rkent]

Hello,

I had the same issue today. I accessed my adobe document  cloud and was able to download the files there.

Hope that helps.

-Bob

[Raymond5F90]

I have been having the exact same thing happen, it used to automatically download and convert. Now you have to go and double the steps?  What changed?

[wojciechp71501569]

The problem solved itself!?!

The same day I have contacted Adobe tech support (via Chat) but the problem was not solved. The CSR offered to access remotly my PC - I did not have time for it, so I got a Adobe Case#. The following day (today) everything went to normal, and I can "Export Files" with Adobe Acrobat with no problesm. Whoever did it? Thank you! 🙂

[johnp76066060]

Have had the same problem since yesterday (Oct 14). Convert .pdf to .docx. When converted and try to download, get the same Download Failure message. Customer Support offer NO help/solution/fix.