FileOpen plugin won't install

New Here ,
Mar 01, 2021 Mar 01, 2021

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Hi all

 

Anybody have any experience with the file open plugin? Today I had to do a fresh install of acrobat reader and the plugin has stopped working.

 

When I try to open a pdf with fileopen drm on it, instead of opening the pdf it will open a browser page prompting me to install the fileopen plugin. I have installed and tried to open the pdf again with the same result. I have tried multiple fresh installs of acrobat reader and the plugin, tried using the fileopen plugin remover provided on the website, running as administrator and various compatibility settings. I have contacted tech support of the company that provided the pdfs and they have no idea.

 

I remember I had this issue a couple of years ago and it drove me crazy and unfortunately I can't remember how I solved it. Iirc is was a relatively simple fix too. Unfortunely this seems to be a fairly obscure plugin and there isn't a whole lot of information availible out there. Any advice would be greatly appreciated.

 

Thanks

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General troubleshooting

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Most Valuable Participant ,
Mar 01, 2021 Mar 01, 2021

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Contact the Plug-in maker. Their site is http://www.fileopen.com 

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New Here ,
Mar 01, 2021 Mar 01, 2021

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Thanks for replying, I will certainly try, however I am not holding out much hope as on thier support page it says they only offer support to thier direct customers. I am a customer of another organisation who use thier product, and when I contacted the orgnisation that provides the pdf they had no idea how to resolve the problem. I was on the phone with them for over an hour today and they couldn't figure it out. Was hoping someone here would have some idea as I don't want to wait weeks while I go through a lengthy process involving several different parties.

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Most Valuable Participant ,
Mar 01, 2021 Mar 01, 2021

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That was my idea. Contact the maker. However, here is one more thing to try. Go to Edit > Preferences and look under General. Find the option "Use only certified plug-ins". Make sure there is NO CHECK MARK next to this option - the option must be OFF in your Reader.

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New Here ,
Mar 01, 2021 Mar 01, 2021

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I gave this a try this morning. No luck unfortunately as this box was already unticked.

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New Here ,
May 11, 2021 May 11, 2021

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Hi

Could you resolved the problem?

I have the same problem with a FileOpen for a digital book.

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Most Valuable Participant ,
May 12, 2021 May 12, 2021

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What version of Reader are you running?

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