My agency is sending Adobe PDF files to clients. These PDF files allow the client to fill in data. Once the forms are returned to our agency completed, we cannot make any changes to the forms. The fill in data is now read only. Is this by design or is there a way our staff can make corrections to the filled in data if necessary?
How are you receving the form? It's recommended to have them submitted to an https server. Anything else, especially email, and all bets are off. The forms are also useless to people without computers for the most part.
They are being sent back to us via secure email.
Do the forms contain a digital signature field? If not, the most likely culprit is the application used to fill them in.
Advise your clients to only use Adobe Reader.
I guess that instead of just saving the form your client print it "as PDF" before sending by email (it's an outdated process).
==> Printing as PDF flatten all form fields.