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Fill & Sign - 'The operation failed because Adobe Acrobat encountered an unknown error.'

New Here ,
Jul 06, 2017

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When I try to save the PDF with initials and signatures it throws up the error, 'The operation failed because Adobe Acrobat encountered an unknown error' and then gets rid of the signature attempt.

Anyone else encountering this issue trying to add initials and signatures in Adobe Reader DC on Windows 10? Getting the same error on two PCs, fresh installs of Adobe Reader.

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General troubleshooting, Security digital signatures and esignatures

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Fill & Sign - 'The operation failed because Adobe Acrobat encountered an unknown error.'

New Here ,
Jul 06, 2017

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When I try to save the PDF with initials and signatures it throws up the error, 'The operation failed because Adobe Acrobat encountered an unknown error' and then gets rid of the signature attempt.

Anyone else encountering this issue trying to add initials and signatures in Adobe Reader DC on Windows 10? Getting the same error on two PCs, fresh installs of Adobe Reader.

Topics

General troubleshooting, Security digital signatures and esignatures

Views

30.3K

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New Here ,
Jul 06, 2017

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Not a Windows specific error, Foxit Reader had no problems adding signatures, the drawing was smoother than in Adobe Reader too. 'Solution' for anyone else that has the same error.

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New Here ,
Jul 23, 2017

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total bullshit, same problem here when simply trying to add a f'ing signature.  why do i keep paying for this glitchy program?  ugh...

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Adobe Employee ,
Aug 04, 2017

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Hi Lazybum131,

We apologize for the delay in response to your query and sorry to hear the inconvenience caused to you.

I assume you might have experienced this problem with a specific file? If not, then do let us know.

For the particular file on which you are working currently, you may try recreating the PDF by choosing File > Print (select Adobe PDF as the printer) and then edit the file.

Let us know if this work around doesn't help.

Regards,

Akanchha 

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New Here ,
Feb 11, 2018

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I am having this same exact issue. This "work around" does not work, either. I would agree with the person above who asked why they keep paying for this glitchy program. GRRRRRRRRRRR....

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New Here ,
Mar 03, 2018

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Thank you for your suggestion but it didn't work for me neither.  Please help as this feature is essential for the work I do.

Thanks,

Steve

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New Here ,
Mar 21, 2018

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The work-around worked for me when using PDFCreator to generate a new PDF file.

Regards,

Ole

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New Here ,
May 18, 2018

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"recreating the PDF by choosing File > Print (select Adobe PDF as the printer) and then edit the file".

It was very helpful to me.

Many thanks

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New Here ,
Aug 20, 2018

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This does not work for me either. When I try to export as PDF it says this feature not available. Same issues as everyone else. Horrible program.

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New Here ,
Dec 20, 2018

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Z I'm trying to get some of my documents off my drive from the government and my benefits and it said Adore Me Or I need a flash downloading but not open them also a card that was sent to me that I need to e-sign and they said I couldn't sign for it because I wasn't signed up for any of this could you please help me Macomb County Michigan Macomb government benefits for my Gmail account thank you

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New Here ,
Apr 01, 2020

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Thanks, it worked for me

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New Here ,
Aug 05, 2020

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This worked for me thank you for you help.

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Community Beginner ,
Jun 03, 2018

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Hey Adobe.... Nothing? Clearly the workaround only works for some people!

It's definitely something in the file, cause I can add images/sign other pdf documents. But exporting or 'printing' from an excel file creates a pdf that won't allow me to sign. Sadly, I really REALLY have to find a solution because it is the expected delivery (printing it out, signing, scanning and then sending is not only tedious but also would require a printer/scanner - which I have no access to).

Please help!

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Adobe Employee ,
Jun 04, 2018

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Hello Iman,

Sorry for the delayed response and inconvenience caused. Please check for any pending updates of Acrobat or Reader you are using to use the Fill&Sign feature from help>check for updates, reboot the machine after installing the updates and see if this brings any difference.

Try signing the PDF using the URL https://cloud.acrobat.com/fillsign on a browser like Chrome or Firefox, or Safari and see if you still get the error message.

Also, If you are using Acrobat or Reader, Launch Acrobat/Reader>click Edit>Preferences>under Security (Enhanced).

Uncheck the box next to Enable Protected Mode at startup > click OK > relaunch Reader and try again.

Note: Disabling protected mode is for the troubleshooting purpose only. Please turn the feature back on when troubleshooting is complete.

Have you tried with other PDF or is it specific to one PDF file?

The record shows that you are subscribed to Creative Cloud Individual membership, If the issue, persists, I will request you to contact the technical support team so that they can investigate on this and can provide you a resolution Contact Customer Care

Let us know how it goes and share your findings.

Regards,

Anand Sri.

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New Here ,
Dec 19, 2018

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thanks the cloud reader worked!

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New Here ,
Apr 04, 2019

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How is it 2019 and we're still having this issue? I get the same error message when trying to add a signature to the signature page. Every other page of the document it works fine on. But it's utterly useless if I can put a signature on the signature page.  Please tell me there's a known fix for this by now.

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New Here ,
Apr 08, 2019

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I agree!! Up until March 31, 2019, Fill & Sign worked seamlessly for me. As soon as April 1 rolled around it didn't work. Is Adobe attempting to get everyone to purchase a subscription in order to sign tax documents??

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Community Beginner ,
Jul 18, 2019

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Agreed. This is ridiculous.

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New Here ,
Aug 01, 2019

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This changes the document to a HTML and when you send it to someone else they have to log in Adobe cloud.. We need a PDF version!!  Help

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New Here ,
Dec 10, 2019

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Still not working correctly. I uploaded to the cloud and was able to sign the document and download it. 

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New Here ,
May 22, 2020

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Adobe,

I am an IT Tech and this issue is going on with one of my users. Your work around worked, but these people are Coders, and this is a long step and takes time. Do you all not have any other fixes?
I did the edit security preferances and unprotect, I even did the Protection and remove hidden items.

Did check for updates - rebooted 
Still not able to get this user to be able to put a signature in with out getting this error.

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New Here ,
May 22, 2020

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Shocking is it :-). I love that this is still going on, and they just keep
taking monthly cloud fees. No one cares. Happy weekend!

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New Here ,
Jul 14, 2020

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Im using latest desktop free version of reader. i need to download pdf's from email, sign them and send back. this error occurs for some pdf files not all. please help me understand the cause of the problem. 

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Explorer ,
Aug 01, 2018

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I’ve encountered this problem for the first time today. I have a Mac desktop version (not cloud), and the workarounds don’t work. I have no option of contacting “Customer Care,” so I’m screwed.

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Community Beginner ,
May 12, 2019

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Same error message for me!

I've tried different files and it's the same error. I can neither fill nor sign.

The cloud option worked, https://cloud.acrobat.com/fillsign

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