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fillable form fields not showing when sent to third party for completion

New Here ,
May 13, 2020 May 13, 2020

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We have a form that has multiple sections that need to be filled out by different people. We initially fill out the first section then send it by email to the 2nd party to complete their section. When the 2nd party completes their section and tries to send it on to the 3rd party via email, the pdf the 3rd party receives doesn't show any fillable areas when there is still a complete section that needs to be filled. Is it not possible to have a form filled out by three or more parties or are we doing something wrong in the setup that is causing this? Any help would be greatly appreciated.  

TOPICS
General troubleshooting , How to , PDF forms

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Adobe Employee ,
May 13, 2020 May 13, 2020

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Hi SophieMae,

 

Thank you for reaching out.

 

As you have mentioned, the form fields does not appear to the third party when send document via email.

Would you nind sharing the exact workflow you use to create and send the docuement to be filled or signed?

Are you using Acrobat Pro DC or Acrobat Reader DC? Share the application version. To check the application version, use the steps mentioned here: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

It would be helpful if you can share the PDF from with us, so we can check it on our end. You may share the PDF using the steps suggested here: https://forums.adobe.com/docs/DOC-7161

 

Let us know if you have any questions or need any help.

 

Regards,

Meenakshi

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New Here ,
May 13, 2020 May 13, 2020

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Thanks,

Basically the workflow is, we have a fillable PDF with three sections, before we send it to the 2nd party to fill out, we fill out the info in section 1. That partially filled PDF is then emailed to the 2nd party. They then download, fill out the info in section 2, save it and email that PDF with sections 1 and 2 filled in to a 3rd party. It is when it is emailed to the 3rd party that they can no longer see the fields that need to be completed, section 3 where they need to put their info doesn't show any fields, at this time the PDF looks like a normal non-fillable pdf. We are using Adobe Acrobat Pro 2017.

https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:37ac8b30-2499-4d35-a0a8-0237d46961e...

Let me know if you have any questions. Thank you!

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Community Expert ,
May 13, 2020 May 13, 2020

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What app does the 2nd party use?

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New Here ,
May 21, 2020 May 21, 2020

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I believe both the 2nd and 3rd party would mostely be using Acrobat Reader

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Community Expert ,
May 21, 2020 May 21, 2020

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Have you got the form from the 3nd party?

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