Copy link to clipboard
Copied
I have an Adobe Form PDF with fillable fields, with some options resticted with a password. It can be filled out just fine on computers, but gives the error message "Restricted Document: This is a policy-protected PDF, which is not supported by the Fill & Sign tool" on smartphones. I tried using the free version of Adobe Acrobat and my coworker tried to paid version on our respective phones, and we both received the same message. I have already played with and checked the security settings and believe they are correct, however I have posted the screenshots of the settings here.
Copy link to clipboard
Copied
Remove the protection and you can fill the form on mobile devices.
Copy link to clipboard
Copied
Removing the password security is not an option, my company deals with legal documents so we prefer limited editing ability.
Copy link to clipboard
Copied
Then use Acrobat Reader on Windows or Mac.
Copy link to clipboard
Copied
Also not an option, a lot of our clients need the ability to Fill and Sign on their phones. The other documents are working fine, I just have one file that is giving us this error.