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Fillable form with password can be filled on computer, but not on smartphones

New Here ,
Feb 15, 2020 Feb 15, 2020

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I have an Adobe Form PDF with fillable fields, with some options resticted with a password. It can be filled out just fine on computers, but gives the error message "Restricted Document: This is a policy-protected PDF, which is not supported by the Fill & Sign tool" on smartphones. I tried using the free version of Adobe Acrobat and my coworker tried to paid version on our respective phones, and we both received the same message. I have already played with and checked the security settings and believe they are correct, however I have posted the screenshots of the settings here.1.PNG2.PNG

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Edit and convert PDFs , PDF forms

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Community Expert ,
Feb 15, 2020 Feb 15, 2020

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Remove the protection and you can fill the form on mobile devices.

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New Here ,
Feb 16, 2020 Feb 16, 2020

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Removing the password security is not an option, my company deals with legal documents so we prefer limited editing ability.

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Community Expert ,
Feb 16, 2020 Feb 16, 2020

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Then use Acrobat Reader on Windows or Mac.

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New Here ,
Feb 16, 2020 Feb 16, 2020

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Also not an option, a lot of our clients need the ability to Fill and Sign on their phones. The other documents are working fine, I just have one file that is giving us this error.

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