Fillable PDF become flat when I download the file

New Here ,
Nov 10, 2020

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Yesterday I noticed that when I download a fillable PDF, it goes flat and unfillable. These files have no security, and are meant to be filled out by the users. I have tried to donwload several fillable PDFs from different sites, and the same thing happens. Was there a new version of Adobe Reader that is preventing this function? Please help 🙂

Thank you - Alisen

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General troubleshooting, PDF forms

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Adobe Community Professional ,
Nov 10, 2020

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Can you post a link of one of the files.

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New Here ,
Nov 11, 2020

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Hello Bernd,

I am not sure how to post a link to the file. The website is password protected and I have to log in to download the files. Is that what you meant?

Thank you for helping,

Alisen

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Adobe Community Professional ,
Nov 11, 2020

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Try a other browser.

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Most Valuable Participant ,
Nov 11, 2020

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What browser are you using? Are you downloading the file directly or are you using something like Save As PDF?

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New Here ,
Nov 11, 2020

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Hi,

I am using Chrome. I am having difficulties with it right now though.

I am Downloading directly. I have also tried the Save As function. Both end with the pdf being flat.

Thank you!

Alisen

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radzmar LATEST
Adobe Community Professional ,
Nov 11, 2020

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I guess the file in question is flat the whole time. Ask another user to download it and see if there's a difference. I don't think so. 

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