First, how do I know version of Acrobat Reader that I have?

New Here ,
Feb 02, 2021

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Immigration Canada won't let me download forms. It says my computer doesn't have Adobe Reader 8 or above. From what I see, I have Adobe Reader 13. How can I access the Canadian government forms???

 

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General troubleshooting, How to, Mac

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1 Correct Answer

Adobe Community Professional , Feb 03, 2021
Bernd Alheit Adobe Community Professional , Feb 03, 2021
Don't open the form in a browser.

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Adobe Community Professional ,
Feb 03, 2021

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Don't open the form in a browser.

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Gramajoy AUTHOR
New Here ,
Feb 03, 2021

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where should I open form?

 

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Most Valuable Participant ,
Feb 03, 2021

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In Adobe Reader.

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Adobe Employee ,
Feb 03, 2021

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Hi Gramajoy

 

Hope you are doing well.

 

++ Adding to the correct suggestion by Bernd Alheit

 

Please download the PDF to your computer first and save it locally and then open it with Adobe Acrobat/Reader DC Application and check.

 

Let us know if you experience any trouble and need more help

 

Regards

Amal

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Most Valuable Participant ,
Feb 03, 2021

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You can always download a PDF file. Right-click the link and select Save Target As.

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Most Valuable Participant ,
Feb 03, 2021

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PS. There's no such thing as "Adobe Reader 13". You can find the exact version number by going to Help - About Adobe Acrobat Reader.

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Gramajoy AUTHOR
New Here ,
Feb 03, 2021

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I'm using laptop. I can't download form at all because it says I don't have Adobe Reader 8 or above.

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Most Valuable Participant ,
Feb 03, 2021

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You can. Right-click the link and select Save Target As. Then open the file directly in Reader.

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