Getting a download failure when trying to convert a pdf to a word document.

New Here ,
Oct 12, 2020

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I am downloading a pdf article from Newsela website.  I download the pdf and open it in Acrobat reader DC.  When I convert to a word document, it gives me a download failure.  In the past, I have been able to convert these pdf files from this website many times.  However, it is happening today.  I tried a different pdf file and it is doing the same thing

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LEGEND ,
Oct 12, 2020

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I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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New Here ,
Oct 13, 2020

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I have been using this software for close to 10 years and since yesterday I have also experienced the download failure error. IT would appear that the issue is not isolated to just one user. Can you have someone investigate on the Adobe end? Thank you. Joel

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Community Beginner ,
Oct 12, 2020

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Screenshot 2020-10-13 010130.jpgI have used Adobe Acrobat and exported the same files PDF to Excell for years now and since 2 days ago I can not convert. Getting Error. My account is current/paid - no problems there. I can perform this export by going online and dropping the file there but why I can not do this with the problem? Also, I have checked for updates and there is no newer version then what I have. Please advise. 

 

 

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New Here ,
Oct 13, 2020

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Adobe is telling me mine suddenly stopped working today because I have 2 conflicting subscriptions, I have had 2 subscriptions for a while now, and they told me yours stopped too because you have 2 subscriptions. Curious, do you have 2 subscriptions with adobe?

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New Here ,
Oct 13, 2020

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Support (the 3rd rep!) told me to do this and it resolved the issue: If you are getting the error in the free desktop version of Adobe Reader, then sign out and sign back in once in Adobe Reader with your current Adobe ID and password. Then check for any pending updates from Help menu>Check for updates. Then try converting the PDF file.

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DPV7400 LATEST
New Here ,
Oct 18, 2020

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This worked for me as well ... thanks for the post ... I just signed out and then signed back in and all good now

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