Gray background when I print out previously scanned PDF file through Adobe Acrobat Reader

New Here ,
May 11, 2018

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Hi

I have two new Brother MFC - L2700DW printers and both has same problem.

When I print out previously scanned PDF file through Adobe Acrobat Rider ,page come out gray with white frame around .

All the other file formats are normal-white,only scanned one are gray.

Can you help me out please?

Thank you

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Adobe Employee ,
May 24, 2018

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Hi Gajad,

Sorry for the delay in response.

As you get the gray background when printing PDF, is it an issue only with the Scanned PDF's?

Please make sure that scanned PDF has the white background.

As you are printing the scanned file, scanned PDF is actually an image of the page.

Try once to check the accessibility option under Preferences.

Open the PDF in Reader and go to Edit  > Preferences  > Accessibility > Document Color options.

Check the option selected there. Try toggling the options and check if that makes any difference.

If possible, can you share a PDF file with us, so we can try to replicate the issue at our end?

You may refer the steps mentioned here to share the file.

Let u know if you have any question or need any help.

Regards,

Meenakshi

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New Here ,
Oct 22, 2018

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I'm also having this problem with a L-2703DW. I published a book of music tunes, 86 pages in all. Some months ago I re-did the book as nearly every page was printing with a grey background when I printed on my Brother printer. When I printed on my Canon MX926 inkjet printer everything was fine. Anyway I printed up some more books today on the Brother printer, using my newly re-created PDFs and every one of them come out fine except Page 52, so I've re-done that and now that's ok. I'm using a Music notation software programme, exporting my finished transcription as a PNG, cropping in Photos, then copy and paste into Open Office and save as a PDF. I have produced 7 books of music in PDF format and the vast majority of docs  are fine. I'd previously used a cheap Samsung B&W laser printer without any issues and used the L-2703DW without issue until earlier this year when all of a sudden it printed PDFs with a grey background. I contacted Brother's help desk and was told ,if I understood him, that my computer(iMac) had "taken a picture" of the docs and this was why they were printing in grey, but all my other docs were fine. As I have fairly basic computer skills I was not in a position to follow this up but it seems to me like there's some sort of issue with some PDF docs and the Brother L-2700 series of printer. I only use genuine Brother drums and toner. To be fair to Brother the printer is an excellent machine and this is the only issue I've had with it. I've read some other articles on this and tried all the preference option suggestions but none work.

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New Here ,
Jan 23, 2021

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I too was having this problem with scanned PDFs printing gray backgrounds on my Brother MFC-L3770CDW.  I found a solution from within Adobe Acrobat DC:  Choose the "Edit" menu, select "Preferences" and under "Accessibility" I checked the box for "Replace Document Colors."  I then selected the radio button for "Custom Color" and went with Page Background set to white and Document Text set to black.  This worked like a charm to solve this annoying problem!

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New Here ,
Feb 26, 2021

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This method didn't work for me

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