Hand Tool (Pan) Does Not Function

New Here ,
Jul 06, 2018 Jul 06, 2018

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For just one particular .pdf document the Hand Tool doesn't function.  After clicking on the Hand Tool icon in the tool bar and moving my cursor into the document, the hand tool cursor appears very briefly and then quickly changes to the select cursor.  I cannot pan the document.  The document just turns blue, apparently selecting the whole document.  I have tried changing set up parameters through the Edit/Preferences menus (Accessibility and General) but nothing works.  These steps were discussed in other online forums. The odd thing is that this problem is only in one document out of many .pdf documents that I work with.  Anyone have experienced this or have suggestions.

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Adobe Employee ,
Jul 09, 2018 Jul 09, 2018

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Hello Charlesd,

Sorry for the delayed response and inconvenience caused. As per the description above, the hand tool is not working in a specific PDF, Is that correct?

Is it a Scanned PDF or a PDF with text?  How was this PDF file created/produced? As you mentioned it is specific to one PDF, Is it possible to share the PDF file with us so that we can test it at our end? To share the file, please use Adobe Send feature, upload the file, share the link to files via private message only, How Do I Send Private Message

If hand tool is working fine with all other PDFs, then this could be a document-specific issue. Please navigate to PDF file properties from File>Properties>Description and post a screenshot of the Description tab and Security Tab. To share a screenshot, refer to https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Is it a Mac or Windows machine?

Navigate to Adobe Reader's Preferences from Edit>Preferences>General>uncheck 'Make Hand tool select text and images' and see if this brings any difference.

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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New Here ,
Dec 04, 2019 Dec 04, 2019

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I have the exact same issue. Have you got any solution yet? 

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New Here ,
Apr 05, 2020 Apr 05, 2020

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I have this same issue, has anyone found a resloution to it yet?

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New Here ,
Apr 29, 2020 Apr 29, 2020

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I have the same issue but haven't yet seen if an answer/solution has been posted. 

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New Here ,
Jun 30, 2020 Jun 30, 2020

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PLEASE PLEASE sort this out. New PS pan and zoom not working. In teh middle of working on ID, just stopped. Ruined a natural workflow of 20 years, this is insane. SO many complaints and no solution from Adobe?!!

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New Here ,
Aug 04, 2020 Aug 04, 2020

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Try holding ALT when trying to pan with the hand tool.  I stumbled across this and now ALT+left click mouse overrides the select cursor.

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New Here ,
Sep 16, 2020 Sep 16, 2020

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The work around of hitting the Alt key and then holding down mouse left button works, but why do we need to do this??  Please fix this problem Adobe!

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New Here ,
Oct 16, 2020 Oct 16, 2020

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This has been extremely frustrating, only became a problem for me after a recent computer upgrade. After reading the clue in your question, I found that the following worked for me.

Edit > preferences > general, under basic tools uncheck "make hand tool select text & images". Thank you for leading me to this!  I'm running Adobe Acrobat Pro 2017.

 

- Joe

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New Here ,
Dec 31, 2020 Dec 31, 2020

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This also worked for me. Using Pro DC. Funny/Frustrating that Adobe can't respond officially or input the answer into their help search.

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Another thing I would note: if you don't want to turn this setting off, I found that if you double-click somewhere on the page where there isn't an image or text to select (white space), then it tends to work a little better for panning after that. If that doesn't work, you should be able to just click on white space and just pan with that. But if you don't want to go through that trouble, then turning this setting off is the way to go.

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New Here ,
Mar 29, 2021 Mar 29, 2021

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Thank you!

Be Well,

Darrell Thornley
512-230-6277

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