How can I stop propts for password ?

New Here ,
Oct 20, 2020 Oct 20, 2020

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Hi,

 

Recently I am receiving multiple pop up prompts from adobe requesting me to enter my password.

I am not sure why it started (but, BTW, I also noticed recent changes in the onlone pdf reading and dowloding settings).

I have two questions:

-how to check if it genuineley from adobe?

-how can I stop these prompts

 

I am not providing the password as I am not sure whether it is a genuine adobe thing. Also it is not clear to me why I should provide the password when not using adobe products

 

Thank you

O

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LEGEND ,
Oct 20, 2020 Oct 20, 2020

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What, Which, password?

The one for your Adobe ID or the one you use when you start your computer?

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LEGEND ,
Oct 20, 2020 Oct 20, 2020

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I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

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New Here ,
Oct 20, 2020 Oct 20, 2020

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Thank you!

That's helpful.

I am sending you screenshots of the message

(acctually two - which comes in different times: one about verifying my account the other requesting my password)

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New Here ,
Oct 20, 2020 Oct 20, 2020

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Enter your password_small.png

verify your identity_small.png

In the time that I took the password request photo it appeared when I opened a pdf file but it can appear at any time (even just after startup)

Same about the verification message

To your earlier question - I think it is asking me to provide my adobe password.

I have changed my password recently, just in case (and never provided it when prompted by such messages)

 

Thanks

O

  

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New Here ,
Oct 20, 2020 Oct 20, 2020

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I forgot to mention that I am using Windows 10

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Adobe Employee ,
Oct 20, 2020 Oct 20, 2020

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O, what Adobe software title or service are you attempting to use?  I don't see any active memberships assigned to the e-mail address you used to post to this public discussion forum.

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New Here ,
Oct 20, 2020 Oct 20, 2020

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I got the messages regardless what I am using. Many time when I am starting the computer before using anything.

I am usually using adobe pdf and created an account to use signature. But as I said, I am getting  the messages even when I am not using the service.

 

By the way, I am not sure if it is related, there is a change in the way I can download pdfs - it started one day out-of-the-blue. when I am finding a pdf file online and want to open (or save) it  if I press on it nothing opens, I need to go to the browser address line and press on it - then the link with an additional word 'visit' is highlighted. Only if I press on it the pdf file is open, then on the side there is an icon for downloading. (I am probably not clear - but the message is that the procedure of downloading pdf file has been changed on my browser [firefox])

 

Thanks

 

O

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Anyone??

 

I did register to Adobe to get the option of electroning signature in pdf files. This was long time ago but I am stillusing this option. Can the validation and password requests be related to this?

The thing is that I get those requests regardless using pdf. I get the request messages first time on starting up my computer.

 

Thanks

O

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Adobe Employee ,
Oct 27, 2020 Oct 27, 2020

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O, I am sorry but it is still unclear which Adobe application or service your question is in regards to.  What icon do you click on to open the program to view the PDF?

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Hi Jeff,

Sorry for not understanding your question earlier.

I use Acrobat Reader DC for viewing pdf files.

As mentioned  earlier, I get the requests for validation and password even when I am not using the application.

Thanks

O

 

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Adobe Employee ,
Oct 27, 2020 Oct 27, 2020

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Thanks, O, I will move this public discussion to the Adobe Reader forum.

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New Here ,
Oct 27, 2020 Oct 27, 2020

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Thank you!

 

O

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