As per your description, you receive an error message when trying to open the document page.
Please let us know if you are opening a PDF that is saved on the machine locally or you are trying to open a PDF from some website? Also, do you experience this issue with a particular PDF or with all?
If you are opening the PDF from a website, try to download the PDF and save it locally. Then try to open the PDF from the saved location.
If that doesn't help, share the file with us or link to the file. So, we can check it on our end. Also, share the OS version installed on the machine.
It would be helpful if you can share the screenshot of the error appears.