Information removed from printed document

New Here ,
Oct 25, 2020

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I have a proof of income statement received by email and then downloaded. When printed, my name and the income amount contained in the statement is simply blank. Likewise, a proof of payment statement omits my name when printed.

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General troubleshooting

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Most Valuable Participant ,
Oct 25, 2020

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Try printing the file as an image. If it still doesn't work you'll need to share a sample file for further help.

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Patrick5F97 AUTHOR LATEST
New Here ,
Oct 26, 2020

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Thanks for the suggestion, it did not help. But I found a better solution:
deleting the adobe program allowed the document to be printed completely!

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