Installation fails. Found higher version.

New Here ,
Nov 08, 2017

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When I try to instal Acrobat Reader DC on Mac OSX 10.12.3 I get a message during the installation process (after typing in admin password to instal). Message reads "found a higher version of Acrobat Reader in the installation location. Installation cancelled" (or something similar.

Then get this popup: I've delewed the previous version and searched hard drive for any other version. Can't find anything.

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1 Correct Answer

Adobe Employee , Nov 09, 2017
AkanchhaS Adobe Employee , Nov 09, 2017
Hi Greganm, As per the error message appears above, in this scenario you need to reset the application preferences and then try reinstalling the app again. So that the old files that has been created or saved on your system would be deleted.If you see the Acrobat Reader under application, then you need to move it to the trash first. And after that follow the steps suggested below and reset the Acrobat's preferences.How to reset Acrobat Preference settings to default. Let us know if it still does...

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Adobe Employee ,
Nov 09, 2017

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Hi Greganm,

As per the error message appears above, in this scenario you need to reset the application preferences and then try reinstalling the app again. So that the old files that has been created or saved on your system would be deleted.

If you see the Acrobat Reader under application, then you need to move it to the trash first. And after that follow the steps suggested below and reset the Acrobat's preferences.

How to reset Acrobat Preference settings to default.

Let us know if it still doesn't work.

Regards,

Akanchha

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Community Beginner ,
Feb 24, 2018

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Hi there:

I know this is rather late, but a note for posterity: before rushing to uproot files under the "preference" folder, try removing the deleted/uninstalled adobe files from "trash" as well.

Best,

Poldy

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Community Beginner ,
Mar 21, 2018

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Much appreciated.  You would assume that since it is in the Trash that it is removed everywhere.  Apparently not

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New Here ,
Mar 22, 2018

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Thanks a lot.

Removed Acrobat files from the Trash and It worked !!

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New Here ,
Apr 19, 2018

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Thank you! That worked.

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New Here ,
Nov 13, 2020

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Removing from trash - worked like a charm... Thanks a lot... Who would have thought that

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New Here ,
Mar 28, 2018

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you saved my day! remove old acrobat from the trash! this helped

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