interactive pdf display problem

[Lucile5C81]

hello, I created an interactive pdf with the fields that can be filled. When someone outside fills it in I can see this information only by printing the document or in the Outlook preview. When I save it all the information that has been filled in is not visible

Thanks you in advance

[try67]

This is usually the result of the file being edited in a non-complaint PDF viewer.

Instruct the users to only open it in Adobe Reader for best results.

[Lucile5C81]

Hello,

Thanks for your answer !

I have Adobe Reader and when I try to open it (after the person has filled in their information) I can't see the informations.

[try67]

But what application(s) are the other people using?

[Lucile5C81]

I don't know, maybe I need to tell to this people to using Adobe Reader, but it's strange.

Thanks for your time !