interactive pdf display problem

New Here ,
Jan 27, 2021 Jan 27, 2021

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hello, I created an interactive pdf with the fields that can be filled. When someone outside fills it in I can see this information only by printing the document or in the Outlook preview. When I save it all the information that has been filled in is not visible

Thanks you in advance

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Edit and convert PDFs, PDF forms, View PDF

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Most Valuable Participant ,
Jan 28, 2021 Jan 28, 2021

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This is usually the result of the file being edited in a non-complaint PDF viewer.

Instruct the users to only open it in Adobe Reader for best results.

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New Here ,
Jan 28, 2021 Jan 28, 2021

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Hello,

Thanks for your answer !

I have Adobe Reader and when I try to open it (after the person has filled in their information) I can't see the informations.

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Most Valuable Participant ,
Jan 28, 2021 Jan 28, 2021

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But what application(s) are the other people using?

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New Here ,
Jan 28, 2021 Jan 28, 2021

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I don't know, maybe I need to tell to this people to using Adobe Reader, but it's strange.

Thanks for your time !

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