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Interactive PDF_drop-down list button moving upon clicking

New Here ,
Apr 30, 2020

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We're testing an interactive PDF and it seems to work fine for everybody except one person who's experiencing the problem below with the buttons for drop-down lists:

  • clicked on the first two items above – all fine
  • clicked on the remaining items – had to click twice but all lists displayed in correct place until…
  • the last item – appeared on second click on the other page
  • after that, all boxes appeared on the other page regardless of whether they appeared in the correct place previously or not.

Screenshot below - the box that is supposed to be in the bottom right moved to bottom left for some reason. Anyone knows what the problem mights be - is it with the PDF itself or the person's computer/version of Adobe Reader? Any suggestions for fixes?

 

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Many thanks 🙂

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Edit and convert PDFs, General troubleshooting, View PDF

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Interactive PDF_drop-down list button moving upon clicking

New Here ,
Apr 30, 2020

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We're testing an interactive PDF and it seems to work fine for everybody except one person who's experiencing the problem below with the buttons for drop-down lists:

  • clicked on the first two items above – all fine
  • clicked on the remaining items – had to click twice but all lists displayed in correct place until…
  • the last item – appeared on second click on the other page
  • after that, all boxes appeared on the other page regardless of whether they appeared in the correct place previously or not.

Screenshot below - the box that is supposed to be in the bottom right moved to bottom left for some reason. Anyone knows what the problem mights be - is it with the PDF itself or the person's computer/version of Adobe Reader? Any suggestions for fixes?

 

MicrosoftTeams-image.png

Many thanks 🙂

Topics

Edit and convert PDFs, General troubleshooting, View PDF

Views

98

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Most Valuable Participant ,
Apr 30, 2020

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Are you sure they're using Reader? Ask for a full-window screenshot. Also, it would be helpful if you could share the actual file with us.

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New Here ,
Apr 30, 2020

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Hi,

 

Thank you very much for your reply. Unfortunately I cannot share the file due to confidentiality issues... but I'll double-check with the person if they're using Reader and what version it is. 

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New Here ,
Aug 18, 2020

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Hi. I have  a similar issue: every time you click on a dropdown (that has its own special font and font size), the design of the dropdown changes from a 3D look to a flat UI. Needless to say that the text is moving around a bit and I got the feeling that even perhaps the font changes, including the size. So in the end there are two issues: the conversion to the flat UI and the fact that the drop down needs an additional click in order to drop.

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Most Valuable Participant ,
Aug 18, 2020

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Where and how did you create the fields? Can you share a sample file with us?

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