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iOS Acrobat Reader Access Denied

New Here ,
Jun 02, 2020 Jun 02, 2020

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Acrobat reader access denied on new iPad.  Can not Sign In with Apple ID, google, or adobe ID.

customer service said I don't have "subscription".  Please tell me how i should pay for or subscribe "free" software?!

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General troubleshooting

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LEGEND ,
Jun 02, 2020 Jun 02, 2020

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There is an optional subscription, which unlocks more features. You don't need to have it. When exactly do you get an "access denied" message?

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