Key not valid for use in specified state - installation error

New Here ,
Aug 13, 2014 Aug 13, 2014

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I am trying to install Adobe Reader XI on a Windows 7 computer at work and I get this error message:  "key not valid for use in specified state."  What is going on and how do I fix the problem so that i can install Adobe Reader?

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correct answers 1 Correct Answer

Explorer , Aug 25, 2014 Aug 25, 2014
This worked: Solution 2: Re-create the Crypto folder.Close Acrobat.In Windows Explorer, do one of the following:On Windows XP, navigate to C:\Documents and Settings\[your user name]\Application Data\Microsoft. On Windows Vista, navigate to C:\Users\[your user name]\AppData\Roaming\Microsoft.Note: These paths include hidden folders. To make hidden folders visible, see "Windows Tip - Show hidden files and folders" (TechNote kb402324).Rename the Crypto folder as Crypto Old.Open Acrobat. The Crypto ...

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LEGEND ,
Aug 13, 2014 Aug 13, 2014

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I have never seen this message; can you try to run the installer from http://get.adobe.com/reader/enterprise/

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New Here ,
Aug 22, 2014 Aug 22, 2014

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Since no one has seen this, I though I would post some images on the problem.

This is the error window for installation of Reader v11.x

Adobe fail.png

This is the error window for Reader v10.x

Adobe fail_2.png

I've been trying to find a solution to this problem as well and stumbled across this post. We had reader v11.x installed, but we have a copy of Acrobat that i was trying to install. So, I uninstalled Reader to later install Acrobat. After trying to install Acrobat, I got the same error message for Acrobat on the same computer.

My question is: what files could Reader have left behind to make future installation invalid?

I've cleaned out the registry and uninstalled everything from Reader. I even ran a Microsoft Fix it to find anything else to no avail. Anti-virus picks nothing up, there is nothing wrong on the sfc /scannow or with chkdsk on the Command Line.

What could be interrupting the installation and what key is it referencing?

Thanks, guys,

Jesus

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New Here ,
Aug 22, 2014 Aug 22, 2014

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For my computer (networked with multiple levels of administrative ‘clearance’) I solved the problem by having the highest level administrator try to do the installation with his login and it completed the installation. Apparently I did not have all necessary priviledges.

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New Here ,
Aug 19, 2014 Aug 19, 2014

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I am having the same problem when trying to install photoshop elements and premier. I own the CDs and it will not accept my serial numbers. I tried restoring windows 7 to the previous restore point thinking that there was an issue with a recent windows update, but that has not worked either. I tried chatting with adobe support and they directed me here...any suggestions?

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LEGEND ,
Aug 19, 2014 Aug 19, 2014

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I have no idea why Adobe Support would send you to the Adobe Reader forum with a Photoshop / Premiere serial number issue.

An appropriate forum for this issue would be https://forums.adobe.com/community/download_install_setup/

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New Here ,
Aug 22, 2014 Aug 22, 2014

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I'm having the same problem - even logged in as administrator on my laptop. Super frustrating.

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New Here ,
Aug 22, 2014 Aug 22, 2014

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Yes, I had also logged in using my own administrator login. At my workplace, some administrators are more ‘priviledged’ than I am and they were able to complete the installation.

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New Here ,
Aug 22, 2014 Aug 22, 2014

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We're on the same network, but the user is logged on as an Administrator. Maybe if I try the install as an Admin. I haven't tried that yet.

Good ol' Adobe, making things so simple for us.

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LEGEND ,
Aug 22, 2014 Aug 22, 2014

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  1. System software needs to be installed under the Administrator user
  2. You are not using the installer from the link I provided in my 1st reply

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Explorer ,
Aug 25, 2014 Aug 25, 2014

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After downloading, Version XI (11.0.08)

at

http://get.adobe.com/reader/download/?installer=Reader_11.0.08_English_for_Windows&os=Wind ows%207&b...

running, and installing _reader11_en_mssd_aaa_aih

I get "

adobe reader installer error

key not valid for use in specified state

Using Windows 7, tried google chrome and firefox browsers

system report created but could not send

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Explorer ,
Aug 25, 2014 Aug 25, 2014

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I also ran  cdeaner

http://labs.adobe.com/downloads/acrobatcleaner.html

installed AdbeRdr11008_en_US

I still get

and installed  key not valid for use in specified state

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LEGEND ,
Aug 25, 2014 Aug 25, 2014

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Try using the offline installer http://get.adobe.com/reader/enterprise/

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Explorer ,
Aug 25, 2014 Aug 25, 2014

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This worked:

Solution 2: Re-create the Crypto folder.

  • Close Acrobat.

  • In Windows Explorer, do one of the following:

    • On Windows XP, navigate to C:\Documents and Settings\[your user name]\Application Data\Microsoft.
    • On Windows Vista, navigate to C:\Users\[your user name]\AppData\Roaming\Microsoft.
    Note: These paths include hidden folders. To make hidden folders visible, see "Windows Tip - Show hidden files and folders" (TechNote kb402324).

  • Rename the Crypto folder as Crypto Old.

  • Open Acrobat. The Crypto folder will be re-created automatically.

Error: "Creation of this signature could not be completed. Platform Exception" when you sign a PDF (...

Then deleted wse_andromenda files in control panel programs, run regedit

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New Here ,
Aug 26, 2014 Aug 26, 2014

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Thank you, rflexible! This totally worked for me!!

If you're getting this error, try this out first!

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New Here ,
Oct 26, 2014 Oct 26, 2014

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Removing or renaming the Crypto folder worked for me - thank you

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New Here ,
Sep 12, 2014 Sep 12, 2014

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rflexible, renaming the Crypto folder worked for me when I was trying to figure out why I couldn't install some other programs. Thank you very much

I didn't delete any files in my control panel nor run regedit, though.

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