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Long delay opening PDF documents

New Here ,
Nov 24, 2015

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Adobe Acrobat "DC" (detail below) takes a very long time to open each PDF file.  After double-click on a PDF almost 30 seconds elapses before it opens.  That's not right.   The old reader worked fine.  This "DC" version has trouble.

In addition, it provides an inferior way to save the document (a list of previously-used folders, or always "Documents" if I select "Choose a different folder".  Why not remember the *last* different folder I chose?  Annoying.

Can this be removed and replaced with the old reader?

Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe

    Version: 9.0.0.2008061200

    Creation Date: 2008/06/12

    Creation Time: 02:25:18

Installed Acrobat: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 15.9.20077.160923

    Creation Date: 2015/10/23

    Creation Time: 16:27:02

Locale: English (United States)

OS Name: Microsoft Windows 7

OS Version: 6.1.7601  Service Pack 1

Total Physical Memory: 3537396 KB

Total Virtual Memory: 2097024 KB

Hi Mark,

If Acrobat is taking longer to open PDF documents I will suggest you to clear temp folder.

To get classic file open or save dialog, try this:

Open Acrobat

Go to Edit > Preferences > General

Uncheck the option, Show online storage when opening files & Show online storage when saving files

Click OK

Thanks,

Abhishek

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Long delay opening PDF documents

New Here ,
Nov 24, 2015

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Adobe Acrobat "DC" (detail below) takes a very long time to open each PDF file.  After double-click on a PDF almost 30 seconds elapses before it opens.  That's not right.   The old reader worked fine.  This "DC" version has trouble.

In addition, it provides an inferior way to save the document (a list of previously-used folders, or always "Documents" if I select "Choose a different folder".  Why not remember the *last* different folder I chose?  Annoying.

Can this be removed and replaced with the old reader?

Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe

    Version: 9.0.0.2008061200

    Creation Date: 2008/06/12

    Creation Time: 02:25:18

Installed Acrobat: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 15.9.20077.160923

    Creation Date: 2015/10/23

    Creation Time: 16:27:02

Locale: English (United States)

OS Name: Microsoft Windows 7

OS Version: 6.1.7601  Service Pack 1

Total Physical Memory: 3537396 KB

Total Virtual Memory: 2097024 KB

Hi Mark,

If Acrobat is taking longer to open PDF documents I will suggest you to clear temp folder.

To get classic file open or save dialog, try this:

Open Acrobat

Go to Edit > Preferences > General

Uncheck the option, Show online storage when opening files & Show online storage when saving files

Click OK

Thanks,

Abhishek

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Adobe Employee ,
Nov 30, 2015

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Hi Mark,

If Acrobat is taking longer to open PDF documents I will suggest you to clear temp folder.

To get classic file open or save dialog, try this:

Open Acrobat

Go to Edit > Preferences > General

Uncheck the option, Show online storage when opening files & Show online storage when saving files

Click OK

Thanks,

Abhishek

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New Here ,
Jul 11, 2018

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Hi Abhishek

I have the same problem of taking ages to open the pdf files, I tried the option you have mentioned but didn't help.

Also, Acrobat is my default previewer in outlook and it failed to open the files there too.

Please help.

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New Here ,
Aug 26, 2020

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This is the most ridiculously frustrating problem. You guys need to fix this crap ASAP. I have a paid service. This is not a free tool. It needs to work as advertised! It seemed to work temporarily and fine after I reinstalled the darn thing, (which took forever). I am not doing this again and again. . Its back to its old ways again after a few days. All the above unchecking and other gimmicks have been tried and are in place. nothing helps. This band-aid repair is meant for cheap, free products. Please fix this nonsense immediately. Are you not able to replicate this problem AND FIND THE SOURCE AND A FIX? That cannot be. You are not taking this seriously. Lots of us have this issue. With all the reources you have and your stock making new all time highs, the least you can do is fix an irritating problem your paid customers are facing on a daily basis with your core product!

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New Here ,
Mar 07, 2019

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Not sure why this is happening. But the fix is to disable the sandbox protection under enhanced security.

Edit> Preferences > Security (enhanced) and deselect "Enable protected mode at start up" and click OK. (very important to click ok)

Milan

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New Here ,
May 08, 2019

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It works, Milan!

Finally. Thanks!

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Community Beginner ,
May 10, 2019

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Thank you very much!  This solves a whole week journey trying to find the answer to this issue

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New Here ,
May 23, 2019

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This is it! Thanks!

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New Here ,
May 24, 2019

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THIS WORKS!!!

I use Adobe Reader every day, and this first started happening when I turned on my computer yesterday May 23, 2019. Adobe, please make sure an update you pushed out didn't cause this issue. I work with contracts and this wasted over an hour of my day!

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New Here ,
Jun 23, 2019

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Wow, this is crazy.  So if I want to be protected, I have to put up with a minute+ delay in opening Acrobat.

I guess I will have to practice unsafe PDF viewing for a while...

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Community Beginner ,
Jun 27, 2019

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Thanks milanmendis! This is the trick that worked for me.

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Community Beginner ,
Oct 03, 2019

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I do not have the option to "Enable protected mode at start up" under preferences> Security (enhanced). Adobe Acrobat Pro DC 2019.012.20040. Windows 10 machine.

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New Here ,
Nov 05, 2019

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Thank you, it helped. I was ready to change from Acrobate reader to some other reader but now I can stay.

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New Here ,
Dec 11, 2019

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You just helped my wife to the point where I probably owe you like $500 if you were doing this for profit. Lord knows how many hours of her life are completely wasted by waiting like 30 - 60 seconds (or more!) for a document to open. After this fix, we're down to 1 - 3 seconds per document. THANK YOU!!!

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New Here ,
Feb 19, 2020

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Thank you for posting this solution. It worked for me. Adobe Reader now opens instantly instead of a minute or so later.

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New Here ,
Apr 15, 2020

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omigod!!! after all this time, someone who knows ! THANK YOU THANK YOU THANK YOU!

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New Here ,
Aug 10, 2020

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The problem is I even can't open the edit preference. It will hang.

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New Here ,
Sep 04, 2020

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This worked for me!!! Thanks!!!!

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New Here ,
Aug 17, 2019

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Why is thia answer makred as the correct answer. I have the same issue and this option in preferences was unchecked already. It doesn't do a tiny bit of difference so why is it marked as the correct answer. Adobe, you should stop doing this marking answer as the correct answer when you can see many people saying that did not work for them.

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Community Beginner ,
Oct 09, 2019

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many many tech calls, AA reinstalls, registry tweaks etc, even overclocked PC, switched to third part file explorer. The delays I get are only when opening from any file explorer, MS or 3rd party. Awful.

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Edit PDF in Adobe Acrobat Pro DC