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Losing attachments after signing

New Here ,
Jul 28, 2019

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We have Reader XI (11.0.23) installed on all workstations across our company but am having an issue with keeping attachments in a PDF after signing.

To preface, I'm creating forms using Acrobat Standard 2017 (17.011.30143) with an 'attach file(s) button'. JavaScript tools aren't included in Standard so I'm limited in options and have used buttons from templates found here on these forums (https://files.acrobat.com/a/preview/12abdfeb-b387-4a4d-8e50-c24bf3e018ea and http://acroscript.net/pdf/demos/importFileJS_v1.pdf )

In Acrobat, there's no issue when attaching files, signing the document and saving, the document is flattened but all attachments remain but only a small number of users have Acrobat. The issue is with Reader, attaching files is not an issue but signing and then saving the document just flattens the form without any attachments.

Any help would be greatly appreciated, Thanks in advance for your help!

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Losing attachments after signing

New Here ,
Jul 28, 2019

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We have Reader XI (11.0.23) installed on all workstations across our company but am having an issue with keeping attachments in a PDF after signing.

To preface, I'm creating forms using Acrobat Standard 2017 (17.011.30143) with an 'attach file(s) button'. JavaScript tools aren't included in Standard so I'm limited in options and have used buttons from templates found here on these forums (https://files.acrobat.com/a/preview/12abdfeb-b387-4a4d-8e50-c24bf3e018ea and http://acroscript.net/pdf/demos/importFileJS_v1.pdf )

In Acrobat, there's no issue when attaching files, signing the document and saving, the document is flattened but all attachments remain but only a small number of users have Acrobat. The issue is with Reader, attaching files is not an issue but signing and then saving the document just flattens the form without any attachments.

Any help would be greatly appreciated, Thanks in advance for your help!

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Amal. LATEST
Adobe Employee ,
Aug 07, 2019

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Hi Xuec,

Apologies for the delay in response and for the trouble caused, as described you are experiencing issues with Adobe Reader XI correct?

Adobe Reader XI is a end of support product, Adobe no longer provides technical support including product and security updates, it is recommended to update to the latest version to get the latest features and improved security measures.

For more information, you may please follow the help article in the link - End of support for Adobe Acrobat XI and Reader XI

Let us know if you need more information

Regards,

Amal

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