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Mac OS Cannot find an appropriate player for the sound.

Community Beginner ,
Nov 01, 2019

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Hi. I ve got after last update on mac OS a Problem. 
When i open my PDF file, where i recorded some speaches, Acrobate Reader schows me this Error: Cannot find an appropriate player for the sound

.Screenshot 2019-11-01 at 21.27.15.png

I checked in "Preferences"->"Multimedia Trust" two players and there are two added

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Mac OS Cannot find an appropriate player for the sound.

Community Beginner ,
Nov 01, 2019

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Hi. I ve got after last update on mac OS a Problem. 
When i open my PDF file, where i recorded some speaches, Acrobate Reader schows me this Error: Cannot find an appropriate player for the sound

.Screenshot 2019-11-01 at 21.27.15.png

I checked in "Preferences"->"Multimedia Trust" two players and there are two added

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New Here ,
Nov 03, 2019

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I also have this problem

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Adobe Employee ,
Nov 04, 2019

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Hi Noval,

 

We are sorry for the trouble. As described above, you are getting the error: Cannot find an appropriate player for the sound, correct?

 

What is the version of the Adobe Acrobat Reader DC installed? To check the verion please use the link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html

 

Make sure that you have the latest version 19.21.20049  installed. Go to Help > Check for Updates. For detailed information please use the link: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Nov 04, 2019

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I have already installed the latest version 19.21.20049.  Still the same error "Cannot find an appropriate player for the sound".

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Community Beginner ,
Nov 04, 2019

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Hi

Thanks for answer. 
I have the latest version:

 Screenshot 2019-11-04 at 20.09.07.png

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Community Beginner ,
Nov 10, 2019

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Hi. I didnt solve the Problem 

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Adobe Employee ,
Nov 12, 2019

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Hi there, 

 

We are sorry to hear that the issue still persists. 

 

We need some more information for a better understanding:

 

  • Is this a behavior with a particular PDF file with Audio embedded or with any PDF file with Audio?
  • Are you the author of the PDF file or have you got the file from another user?
  • What is the format of the Audio file embedded in the PDF?
  • Could you please share the file with us for testing via private message? Please click on the message icon on the top right corner to start the private message.

 

We are here for help, just need more information

 

Regards

Amal

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New Here ,
Mar 25, 2020

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Hi,

 

Was a solution found for this? I am now experiencing the same.

I am using the latest version

 

Regards,

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New Here ,
Mar 25, 2020

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I am currently facing the same issue, unfortunately. I have spent the last hour and a half with Adobe over chat and they basically said that if you have the Catalina version of Macbook (which is what I have), then it has been an ongoing issue and to simply just wait for an update. Hopefully this message helped you. 

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New Here ,
Mar 25, 2020

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Thanks jenuhhf. I came across that last night. Not great news but I least I know to work around it for now

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New Here ,
Apr 19, 2020

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Hello,

I'm having the same problem on a macbook (MacOS Catalina). 

I have opened a PDF with audio comments but when I click it, I get the message:

Cannot find an appropriate player for the sound.

Unfortunately, I haven't found a solution yet. Has anyone a way to get around it?

 

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Adobe Employee ,
Apr 20, 2020

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Hi All 

 

We are sorry for the trouble and the delay in response.

 

Please share a sample PDF file with us for testing so we can reproduce the issue on our end and get it investigated further.

 

Please upload the file to the document cloud (https://documentcloud.adobe.com/link/home/) generate the link and share it with us.

 

Regards

Amal

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New Here ,
Jun 01, 2020

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I am also having this problem.  Here is the link to the file, which I have uploaded.  I would appreciate any help you can give to getting this to work.  Thanks,

https://documentcloud.adobe.com/link/review?uri=urn:aaid:scds:US:2fdfbb95-9083-45bf-abf1-3f60bdedb44...

 

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Adobe Employee ,
Jun 18, 2020

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Hi All

 

Sorry to keep you waiting.

 

This issue is addressed now with our new update 20.009.20067. Please update the application to the new version available from the help menu > check for updates and see if that works for you.

 

Regards

Amal

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New Here ,
Jul 06, 2020

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