I'm using the latest Adobe Acrobat Reader DC, with the latest version of the driver for the printer and I'm facing the same problem.
I did confirm that creating a new user with administrator privileges and trying to print from it didn't solve the problem.
We're sorry for the trouble you had with Adobe Reader, what is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC
What is the make and model of the printer installed?
Is it possible to post a screenshot of the error you are getting? https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot
What is the version of the operating system installed?
We're here to help, just need more info.
Adobe Acrobat Reader DC version is 2018.011.20063
The printer is a network connected Xerox WorkCentre 7835, driver version 4.17.1
Mac OS version is macOS High Sierra 10.13.6 (17G65)
Confirm problem exists on macOS 10.14 (Mojave) and Adobe Acrobat Reader DC of the latest version.
No printer works, no driver reinstallation / security disable helps.
However it works on 10.13.6 so possibly it is the Adobe's unreadiness to new Apple OS.
I've updated to macOS Mojave (10.14) and updated to the latest Adobe Acrobat Reader DC 19.008.20074.
I am still experiencing the same problem.
Same issue here, but with older macOS:
Acrobat Pro DC version 2018.011.20040
Hewlett-Packard CLJ 277 mv (USB-connected)
same error messages that petraki-boy got (see screenshots above)
This is an extremely unfortunate issue. It seems it has been around since March 2018, at least 2018 and is basically still unsolved for some combinations of macOS and Acrobat Pro. It means you may work in Acrobat, but have to print all .pdf from Preview.
A short-term generally applicable fix would be highly appreciated.
We're sorry for the delayed response and inconvenience caused, the issue was addressed with the latest patch release of Acrobat/Reader, please install the latest patch from help>check for updates, or manually from DC Release Notes — Release Notes for Acrobat DC Products
Reboot the machine after updating Adobe Reader and check.
Let us know how it goes and share your observation.
Still do not work.
No more good news for this new year ?
not able to print
I found the solution:
- I reinstall WITHOUT Case sensitive APFS .... and TADAM !
- I spent a lot of time to solvie this issue, and I don't test all possibilities (printer name UPPERCASE/lowercase/ ... )
Like Microsoft product, Acrobat product seems to not handle properly case sensitive name.
Happy new year 2020 |
I'm not sure I understand this. Are you saying that you edited the name of the installer? The Adobe Reader installer or the printer software installer?
This answer from who0 makes little sense to me. The only solution I found is a work around, which is to print from Priview.
I eventually got an email from Adobe with a link to a "cleaner" that reamed out all the old Reader stuff from my drive. Then I reinstalled and the problem was solved.
This problem seems to arise repeatably if Acrobat Reader is installed on a Mac with a case sensitive APFS file system. Can you report this bug/limitation to the developers to fix? I outlined a work around in a similar thread (https://community.adobe.com/t5/acrobat-reader/mac-the-document-could-not-be-printed-there-were-no-pa...).
cd "/Applications/Adobe Acrobat Reader DC.app/Contents/Resources/Resource/TypeSupport/Unicode/Mappings" sudo ln -s mac Mac
Note for users: This is only applicable if your Mac OS installation uses a case-sensitive file system (Disk Utility will tell you if it is, the partition will show "case-sensitive"). Otherwise, the temporary fix above won't help. The choice of case sensitive is made at the time the computer is first set up and cannot easily be changed later, without reinstalling OS-X and everything from a backup.