measuring tool stops working when i turn off "use scale and units from document (when present)"

New Here ,
Jan 06, 2021 Jan 06, 2021

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Hello

 

The measuring tool stops working when i turn off/uncheck "use scale and units from document (when present)". 

By "stops working", i mean that the measurement doesnt complete and a popup occurs (attached). 

The popup states

"unable to select point"

"This point cannot be selected because it is the same point as the previous point"

Tried repairing AAR.

Then reinstalled it.

Tried opening various PDF's all resulting in the same issue.


[Moderator moved from Using the Community (forums) to Acrobat Reader.]

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Adobe Community Professional ,
Jan 06, 2021 Jan 06, 2021

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Please let us know which program you are having problems with. Someone will be along to move this post to the appropriate product forum, where you are more likely to get an answer to your question. (Sorry, I don't know what AAR is.)

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

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New Here ,
Jan 06, 2021 Jan 06, 2021

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The program is Adobe Acrobat Reader DC.

 

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