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Missing ACE.dll file

New Here ,
Mar 01, 2018

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Acrobat won't open. Adobe tells me I have the most recent version of App. but "missing ACE.dll file" error keeps coming up preventing loading. Have downloaded App multiple times without any success. Can't seem to find a "fix-it" website that my security App will allow me to open.  Any ideas?

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Missing ACE.dll file

New Here ,
Mar 01, 2018

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Acrobat won't open. Adobe tells me I have the most recent version of App. but "missing ACE.dll file" error keeps coming up preventing loading. Have downloaded App multiple times without any success. Can't seem to find a "fix-it" website that my security App will allow me to open.  Any ideas?

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Most Valuable Participant ,
Mar 02, 2018

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What version of Acrobat? What's your OS version?

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New Here ,
Jun 14, 2018

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Office 365

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Most Valuable Participant ,
Jun 14, 2018

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IF that is a Microsoft problem, Search http://www.microsoft.com/en-us/default.aspx to find and re-install the C runtime

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New Here ,
Jul 08, 2020

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Adobe Pro 8.1

Windows 7

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Most Valuable Participant ,
Jul 08, 2020

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Acrobat 8.1 is not the most recent version of the app. It’s over 10 years old. Tip: do NOT uninstall it, reinstalling is now impossible and it cannot be made to work. 

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New Here ,
Jun 17, 2019

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This has not been answered and I have the same issue with a user.

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New Here ,
Jun 17, 2019

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I had around 15 PC's at work come up with this error today. I had to repair each of the installations and that seemed to work. Wonder why this message showed up all of a sudden.

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New Here ,
Jun 18, 2019

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Malwarebytes picked up the dll on our pc's.  I restored it, updated to latest db, re-scanned the affected dll and it came back clean.

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