Missing icons in Fill and Sign

[thuyviii]

Hello,

I created a fillable form that requires multiple users to fill out and sign on the same form.  I learned that some users, who only have Adobe Reader, weren't able to fill out the form.  They received this message The author of this form has specified the field which you can fill. Click on any field to start filling form and the Fill and Sign feature were missing most icons (including 'Add Text').  I know the work around solution is to Print to PDF but is there a long term solution to this? 

Thank you!

[Bernd Alheit]

Users with Acrobat Reader DC can fill the form fields.

[thuyviii]

Hi Bernd,

Maybe I wasn't being clear enough in my post.  You're right, users with Acrobat Reader DC can fill the form fields if they are the first one filling it out.  But once the form filled, saved, and passed on to the second user to complete the next portion, the fields are no longer interactive even though it displays this message The author of this form has specified the field which you can fill. Click on any field to start filling form .  The only way for the second user to add texts and sign is by using Fill and Scan, but the icons in Fill and Scan are now missing. 

Hope this makes more sense. 

[Bernd Alheit]

What is "Fill and Scan"? 

[thuyviii]

Typo.  Fill and Sign

[Bernd Alheit]

Can you share the form?

[Bernd Alheit · Accepted solution]

The fields are no longer interactive because they were set as read-only.

This happens when you sign the file.

[thuyviii]

Thanks for reviewing my forms.  So there's nothing else we can do about this? 

[Bernd Alheit]

You can use form fields and signature fields. At the signature fields you can specify what fields you want to lock at signing.

[thuyviii]

My company doesn't allow the use of digital signature field.  How do I set the form fields so that they are not locked after signing? 

[Bernd Alheit]

There is no setting for this.