Missing icons in Fill and Sign

Explorer ,
Jan 08, 2021

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Hello,

I created a fillable form that requires multiple users to fill out and sign on the same form.  I learned that some users, who only have Adobe Reader, weren't able to fill out the form.  They received this message The author of this form has specified the field which you can fill. Click on any field to start filling form and the Fill and Sign feature were missing most icons (including 'Add Text').  I know the work around solution is to Print to PDF but is there a long term solution to this? 

Thank you!

 

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1 Correct Answer

Adobe Community Professional , Jan 11, 2021
Bernd Alheit Adobe Community Professional , Jan 11, 2021
The fields are no longer interactive because they were set as read-only. This happens when you sign the file.

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Adobe Community Professional ,
Jan 08, 2021

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Users with Acrobat Reader DC can fill the form fields.

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thuyviii AUTHOR
Explorer ,
Jan 08, 2021

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Hi Bernd,

Maybe I wasn't being clear enough in my post.  You're right, users with Acrobat Reader DC can fill the form fields if they are the first one filling it out.  But once the form filled, saved, and passed on to the second user to complete the next portion, the fields are no longer interactive even though it displays this message The author of this form has specified the field which you can fill. Click on any field to start filling form .  The only way for the second user to add texts and sign is by using Fill and Scan, but the icons in Fill and Scan are now missing. 

Hope this makes more sense. 

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Adobe Community Professional ,
Jan 08, 2021

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What is "Fill and Scan"? 

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thuyviii AUTHOR
Explorer ,
Jan 08, 2021

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Typo.  Fill and Sign

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Adobe Community Professional ,
Jan 08, 2021

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Can you share the form?

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Adobe Community Professional ,
Jan 11, 2021

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The fields are no longer interactive because they were set as read-only.

This happens when you sign the file.

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thuyviii AUTHOR
Explorer ,
Jan 12, 2021

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Thanks for reviewing my forms.  So there's nothing else we can do about this? 

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Adobe Community Professional ,
Jan 12, 2021

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You can use form fields and signature fields. At the signature fields you can specify what fields you want to lock at signing.

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thuyviii AUTHOR
Explorer ,
Jan 12, 2021

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My company doesn't allow the use of digital signature field.  How do I set the form fields so that they are not locked after signing? 

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Adobe Community Professional ,
Jan 12, 2021

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There is no setting for this. 

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