Missing Layers in Acrobat Viewer DC

New Here ,
Oct 15, 2020

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I have a PDF file which is a contract, so it has been edited by multiple parties prior to my receiving it.  It has both physical signatures and digital signatures.

 

If I open the file in Adobe Acrobat (reader and full pro version) I can't see the physical signature, just the digital.  If I view in Chrome I see all the signatures.

 

I am guessing it is an issue with the layers not all being displayed,  but I tried going to >View > Show Hide > Navigation Pane and toggling layers on and off; toggling signatures on and off, etc, to no avail.

 

I have attempted on multiple PC's and multiple versions of Acrobat.  Since this is a shared document I need it to defaust to the correct display.

 

I'm not sure if this is related, but when the document is opened it attempts to auto print itself.

 

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PDF and browsers, Security digital signatures and esignatures, View PDF

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try67 LATEST
Most Valuable Participant ,
Oct 16, 2020

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I don't think this has anything to do with layers. Those signatures are most likely annotations ("comments") added by some other application, which maybe didn't do a very good job of adding them. You can try exporting the comment data to an FDF file and then import it back it, or flatten the file, or even "re-fry" it by printing it to the virtual PDF printer (Windows only), to create a new, and hopefully fixed, version of it.

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