My PDF file is asking for a password even though I did not create one.

Community Beginner ,
Jul 31, 2018 Jul 31, 2018

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I have several PDF files that I used to be able to open, but now, they are asking for a password. I did not create a password for any of these files. Has anyone encountered this problem before? If so, how do I resolve it? Thank you.

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Security digital signatures and esignatures, View PDF

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Adobe Employee ,
Jul 31, 2018 Jul 31, 2018

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Hello Ryan,

We're sorry for the trouble you had while opening the PDF file. Are you opening the PDF files in Adobe Reader or in any browser?

Have you created these PDF files by yourself, or have you received them? If any password was applied to the PDF file by the owner of the PDF, then the password is required to open the PDF file and there is no workaround to remove the password from the PDF and open it if you don't remember the password.

Are you getting the password prompt while opening a specific PDF or with all the PDF files? What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC

Navigate to the Document Properties from File>Properties>Securtiy and check the Document Security method. Is the Security Method is selected as "Password Security"?

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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Community Beginner ,
Jul 31, 2018 Jul 31, 2018

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Good Day,

The PDF files are PDF confirmation receipts that I saved. I did not use or generate a password when I saved the files. With the files on my computer, I was always able to go back and open them up without being requested to enter a password.

Now that it is a little over a year since the files were saved into my computer, when I try to open the files, it is asking for a password. I only get the password prompt for several PDF files. The other PDF files in my computer open just fine without asking for a password.

I have Adobe Acrobat Reader DC. Continuous Release. Version 2018.011.20055. I am unable to check the Document Security Method for the files in question because I am unable to open the files.

Please let me know if you need additional information.

Thank you.

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New Here ,
Oct 13, 2020 Oct 13, 2020

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What has Adobe done. Reader is almost unusabel now. You guys are really something. I hope someone takes you on in both your programs and PS BS.

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Most Valuable Participant ,
Jul 31, 2018 Jul 31, 2018

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I've seen this recently and it was fixed in Reader using a patch. Make sure you have the very latest update.

In Reader use Help>Check for updates.

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Community Beginner ,
Aug 02, 2018 Aug 02, 2018

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It looks like my Acrobat Reader is up to date, so I uninstalled it and re-installed afterwards. Still no go.

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Adobe Employee ,
Aug 03, 2018 Aug 03, 2018

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Hello Ryan,

We're sorry for the delayed response and inconvenience caused. Please navigate to Adobe Reader's Preferences from Edit>Preferences>Security(Enhanced)>Turn off 'Protected View' and 'Enhanced Security' and check.

Remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine and install Adobe Reader again from Adobe - Adobe Acrobat Reader DC Distribution

Is it possible to share a sample PDF file with us which is asking for a password so that we can test it at our end? To share the file, please use Adobe Send feature, login to https://cloud.acrobat.com/send using your Adobe ID(email) and password, upload the file, share the link to files via private message only, How Do I Send Private Message

Let us know how it goes and share your observation.

Thanks,

Anand Sri.

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Community Beginner ,
Aug 04, 2018 Aug 04, 2018

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I turned off the protected view and enhanced security on the Adobe Reader, and the files in question are still asking for a password.

I removed and re-installed the Adobe Reader using the instructions you provided, but the problem persists.

Unfortunately, I am unable to share the files for testing because they contain personal information. I will try look for some files that do not contain such information and send those.

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Adobe Employee ,
Sep 18, 2018 Sep 18, 2018

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Hi Ryan,

We're sorry for the delayed response and inconvenience caused. Please install the latest patch of Adobe Reader from DC Release Notes — Release Notes for Acrobat DC Products and check if the issue persists.

Let us know if you can share a file which is asking for the password so that we can test it at our end.

Thanks for your time and patience thus far.

Regards,

Anand Sri.

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New Here ,
Jul 13, 2019 Jul 13, 2019

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Hi,

I am facing the same problem as brought out by Ryan above. I have tried the everything as suggested by you like reinstalling the software. It didn't help. I am still unable to open my PDF files which are of 2011 to 2014 vintage. There were no password protection when I downloaded these files, but now it is asking for a password. There was no password put in. Please help.

Regards,

Sandeep

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Most Valuable Participant ,
Aug 03, 2018 Aug 03, 2018

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Please tell us the actual version in full. Failed updates are behind a lot of problems so never say just “up to date”.

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Community Beginner ,
Aug 04, 2018 Aug 04, 2018

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I have Adobe Acrobat Reader DC. Continuous Release.

Version 2018.011.20055.

File Version 18.011.20055.27899

AGM Version 4.030.00078

Cool Type Version 5.01400033

Core Version 18.2816

JP2K Version 1.002.00002.41223

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Community Beginner ,
Nov 28, 2019 Nov 28, 2019

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Please provide an answer to this issue.  I made pdfs for someone a few years ago using irfanview.  They use adobe reader and have been viewing them fine.  Now, years later after updating operating system and adobe they are finding "some" of the pdfs are asking for a password. 

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Most Valuable Participant ,
Nov 28, 2019 Nov 28, 2019

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Can you send us a screenshot of this dialog, and/or a sample file?

It would also be helpful to know the exact version number of Reader the user has.

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Community Beginner ,
Dec 08, 2019 Dec 08, 2019

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Users have win7 + Adobe Acrobat 11 + secure pdf with no password, asking for a permissions password

 

*workaround found*

resaved pdf with no compression

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New Here ,
Dec 02, 2019 Dec 02, 2019

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I am having the same isse. When I try to open a PDF it asks for a password and I created the PDF and did not use a password. So frudtrated as I need to see and use all of my PDF files.

 

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Most Valuable Participant ,
Dec 03, 2019 Dec 03, 2019

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Can you share the file with us, or at the very least a screenshot of the dialog you're seeing, including the full application window?

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Community Beginner ,
Dec 06, 2019 Dec 06, 2019

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Same issue here on a Mac running the latest Mojave. Acrobat Reader is up to date. It doesn't matter what file. This is a real pain in the butt. I'm just going to use Preview and tell everyone to ditch Adobe.

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New Here ,
Dec 09, 2019 Dec 09, 2019

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Is there any head way being made on this because there are hundreds of people out there with the same issue, myself included... just renewed my license in TX to learn i can't print, or even view the temporary license. All over a passwors i never even made? This is very VERY bad.

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New Here ,
Feb 06, 2020 Feb 06, 2020

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The password for that is your license or ID number. The email texas dps sends you tells you that when they send the pdf.

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New Here ,
Mar 06, 2020 Mar 06, 2020

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Uninstall acrobat pro and keep only acrobat reader from add and remove program.

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New Here ,
Mar 06, 2020 Mar 06, 2020

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I recently bought an iPad Pro and the same issue started.  The problem is not with Adobe it is with Macintosh/Apple. On my iPad Pro I could not open a generic, blank fillable form from my company, it was asking for a password; I then tried my Surface RT (Microsoft), and it opened the PDF with no problems, I filled it out with absolutely no issues and email it back to them.  My advice is, do not buy any Macintosh products if you are mostly doing office type activities; I do recommend Macintosh for any graphic projects.  I will never buy another Macintosh product!

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New Here ,
May 12, 2020 May 12, 2020

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Well that certainly is a childish reaction.  You don't understand how something works, so you will never use it again.

 

Pity.

 

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New Here ,
May 31, 2020 May 31, 2020

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Omg it's two years later and we still having issues.Ill say no more and idk !!.But,yes password again.Ill not bother seems like a nightmare but at least I would not waste time on trying unless ideas

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New Here ,
Oct 07, 2020 Oct 07, 2020

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same here.. !!!!!

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