I have several PDF files that I used to be able to open, but now, they are asking for a password. I did not create a password for any of these files. Has anyone encountered this problem before? If so, how do I resolve it? Thank you.
We're sorry for the trouble you had while opening the PDF file. Are you opening the PDF files in Adobe Reader or in any browser?
Have you created these PDF files by yourself, or have you received them? If any password was applied to the PDF file by the owner of the PDF, then the password is required to open the PDF file and there is no workaround to remove the password from the PDF and open it if you don't remember the password.
Are you getting the password prompt while opening a specific PDF or with all the PDF files? What is the dot version of Adobe Reader installed? To identify refer to Identify the product and its version for Acrobat and Reader DC
Navigate to the Document Properties from File>Properties>Securtiy and check the Document Security method. Is the Security Method is selected as "Password Security"?
Let us know how it goes and share your observation.
The PDF files are PDF confirmation receipts that I saved. I did not use or generate a password when I saved the files. With the files on my computer, I was always able to go back and open them up without being requested to enter a password.
Now that it is a little over a year since the files were saved into my computer, when I try to open the files, it is asking for a password. I only get the password prompt for several PDF files. The other PDF files in my computer open just fine without asking for a password.
I have Adobe Acrobat Reader DC. Continuous Release. Version 2018.011.20055. I am unable to check the Document Security Method for the files in question because I am unable to open the files.
Please let me know if you need additional information.
What has Adobe done. Reader is almost unusabel now. You guys are really something. I hope someone takes you on in both your programs and PS BS.
Copy link to clipboard
I've seen this recently and it was fixed in Reader using a patch. Make sure you have the very latest update.
In Reader use Help>Check for updates.
It looks like my Acrobat Reader is up to date, so I uninstalled it and re-installed afterwards. Still no go.
We're sorry for the delayed response and inconvenience caused. Please navigate to Adobe Reader's Preferences from Edit>Preferences>Security(Enhanced)>Turn off 'Protected View' and 'Enhanced Security' and check.
Remove Adobe Reader using Acrobat cleaner tool Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Reboot the machine and install Adobe Reader again from Adobe - Adobe Acrobat Reader DC Distribution
Is it possible to share a sample PDF file with us which is asking for a password so that we can test it at our end? To share the file, please use Adobe Send feature, login to https://cloud.acrobat.com/send using your Adobe ID(email) and password, upload the file, share the link to files via private message only, How Do I Send Private Message
Let us know how it goes and share your observation.
I turned off the protected view and enhanced security on the Adobe Reader, and the files in question are still asking for a password.
I removed and re-installed the Adobe Reader using the instructions you provided, but the problem persists.
Unfortunately, I am unable to share the files for testing because they contain personal information. I will try look for some files that do not contain such information and send those.
We're sorry for the delayed response and inconvenience caused. Please install the latest patch of Adobe Reader from DC Release Notes — Release Notes for Acrobat DC Products and check if the issue persists.
Let us know if you can share a file which is asking for the password so that we can test it at our end.
Thanks for your time and patience thus far.
I am facing the same problem as brought out by Ryan above. I have tried the everything as suggested by you like reinstalling the software. It didn't help. I am still unable to open my PDF files which are of 2011 to 2014 vintage. There were no password protection when I downloaded these files, but now it is asking for a password. There was no password put in. Please help.
Please tell us the actual version in full. Failed updates are behind a lot of problems so never say just “up to date”.
I have Adobe Acrobat Reader DC. Continuous Release.
File Version 18.011.20055.27899
AGM Version 4.030.00078
Cool Type Version 5.01400033
Core Version 18.2816
JP2K Version 1.002.00002.41223
Please provide an answer to this issue. I made pdfs for someone a few years ago using irfanview. They use adobe reader and have been viewing them fine. Now, years later after updating operating system and adobe they are finding "some" of the pdfs are asking for a password.
Can you send us a screenshot of this dialog, and/or a sample file?
It would also be helpful to know the exact version number of Reader the user has.
Users have win7 + Adobe Acrobat 11 + secure pdf with no password, asking for a permissions password
resaved pdf with no compression
I am having the same isse. When I try to open a PDF it asks for a password and I created the PDF and did not use a password. So frudtrated as I need to see and use all of my PDF files.
Can you share the file with us, or at the very least a screenshot of the dialog you're seeing, including the full application window?
Same issue here on a Mac running the latest Mojave. Acrobat Reader is up to date. It doesn't matter what file. This is a real pain in the butt. I'm just going to use Preview and tell everyone to ditch Adobe.
Is there any head way being made on this because there are hundreds of people out there with the same issue, myself included... just renewed my license in TX to learn i can't print, or even view the temporary license. All over a passwors i never even made? This is very VERY bad.
The password for that is your license or ID number. The email texas dps sends you tells you that when they send the pdf.
Uninstall acrobat pro and keep only acrobat reader from add and remove program.
I recently bought an iPad Pro and the same issue started. The problem is not with Adobe it is with Macintosh/Apple. On my iPad Pro I could not open a generic, blank fillable form from my company, it was asking for a password; I then tried my Surface RT (Microsoft), and it opened the PDF with no problems, I filled it out with absolutely no issues and email it back to them. My advice is, do not buy any Macintosh products if you are mostly doing office type activities; I do recommend Macintosh for any graphic projects. I will never buy another Macintosh product!
Well that certainly is a childish reaction. You don't understand how something works, so you will never use it again.
Omg it's two years later and we still having issues.Ill say no more and idk !!.But,yes password again.Ill not bother seems like a nightmare but at least I would not waste time on trying unless ideas
same here.. !!!!!