NON RIESCO APRIRE PIU DI 1 PDF ALLA VOLTA

[ZHU HAIXIA]

NON RIESCO APRIRE PIU DI 1 PDF ALLA VOLTA. APRO UN PDF CHIUDO E APRO IL SECONDO...COME DEVE FARE?

[ZHU HAIXIA]

APRO I FILE PDF SOLO UNO ALLA VOLTA, DEVO CHIUDERE LA FINESTRA DEL PRIMO PDF E APRIRE IL SECONDO PDF. NON MI APRE Né IN UNICA FINESTRA Né IN FINESTRE SEPARATE!!!!

[ZHU HAIXIA]

MI APRE SOLO UN PDF ALLA VOLTA!!!2CONTEMPORANEAMENTE NON MI APRE!

[Amal.]

Hi ZHU HAIXIA,

Thanks for reaching out. As described above, you are experiencing issues while opening more than 1 PDF at a time, correct?

Would you mind sharing some more information for a better understanding:

• Do you have Adobe Acrobat Reader DC (freeware) or Adobe Acrobat DC (paid subscription)? and what is the version installed? To check the version of the application please use the help article https://helpx.adobe.com/acrobat/kb/identify-product-version.html
• Please check for any missing update and try updating the application to the latest version 19.21.20047. Go to Help > Check for Updates. For more information about the latest version please use the help article - https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html
• What is the version of the OS?
• Is this a behavior with a particular file or with any PDF file you try to open?
• Is the file stored locally on your computer or is it on a shared network? Please try to store the file locally on your computer and check.

In the meantime, Please try the following settings and see if that helps.

• For testing purpose, please try to turn off the protected view. Go to Edit (Windows), Adobe Acrobat/Reader (Mac) > Preferences > Enhanced Security > Turn off the protected view and Uncheck, Enhanced security > Click OK > Restart the application and check.
  Note: Please turn on the security after testing, irrespective of the result.

If turning off the security works for you, please refer to the help article https://helpx.adobe.com/acrobat/kb/protected-mode-troubleshooting-reader.html

Let us know how it goes

Regards

Amal

[ZHU HAIXIA]

Acrobat Reader DC, versione 2019.008.20071,windows 10, È un comportamento con qualsiasi file PDF che si tenta di aprire della cartella condivisa.

[Amal.]

Hi There,

We can see that you are using Adobe reader DC 2019.008.20071, We have a new update available for Adobe Acrobat/Reader 19.021.20047 Planned update, October 15, 2019 . Please update the application to the latest version go to Help > Check for updates and see if that works.

Let us know how it goes.

Regards

Amal