Not getting O365 prompt when adding Sharepoint Online account to Adobe Reader DC

[nictotten]

Hi,

I am trying to add a Sharepoint Online account to Adobe Reader DC but after adding username (which im using my email add for) and tenancy name in this format https://tenantname.sharepoint.com/ its not adding and goes back to the addition screen. I can access the sharepoint site no issues via browser.

However if i put in an incorrect domain ie message.sharepoint.com it adds the entry and want to auth. OneDrive auth works fine but its just our specific sharepoint domain. Not aware of any settings denying this access?

Ive also gone over the troubleshooting guide and no luck

[SunilSoni]

Hi Nictotten,

Can you please share the exact steps taken & errors observed with following info?

• Machine information(OS, its version, etc.)
• Reader product version
• Try https://helpx.adobe.com/acrobat/kb/sharepoint-office365-integration-issues.html 
• Was it working before? Did you observe the issue after any product update?
• Fiddler log (https://www.telerik.com/download/fiddler)
• It would be great if we can have discussion to dig into this deeper. 

write back to susoni@adobe.com for a quick turnaround.

[Tmarchione0616]

I'm actually getting this same thing as well. The integration issue steps don't help, I never get prompted for an Office login in either Adobe, or in my browsers. 

When running Fiddler, this is the only record I get when attempting to connect with Adobe:

CONNECT xxxxx.sharepoint.com:443 HTTP/1.0
User-Agent: Mozilla/3.0 (compatible; Acrobat 5.0; Windows)
Host: xxxxx.sharepoint.com:443
Content-Length: 0
Connection: Keep-Alive
Pragma: no-cache

A SSLv3-compatible ClientHello handshake was found. Fiddler extracted the parameters below. Version: 3.3 (TLS/1.2) Random: 5D AD AF F3 E3 E7 11 91 79 23 C4 D1 79 61 F8 1D AF 18 2E F4 81 8B 6C C4 43 7B 51 FD 26 48 69 73 "Time": 7/21/2099 11:11:09 PM SessionID: FA 28 00 00 FA EC CF 0F 8F 8F 41 A2 5E 6E 83 12 29 CA 78 14 3C 3A 40 9A FE 17 E2 78 F4 56 03 F6 Extensions: server_name xxxxx.sharepoint.com status_request OCSP - Implicit Responder supported_groups x25519 [0x1d], secp256r1 [0x17], secp384r1 [0x18] ec_point_formats uncompressed [0x0] signature_algs rsa_pkcs1_sha256, rsa_pkcs1_sha384, rsa_pkcs1_sha1, ecdsa_secp256r1_sha256, ecdsa_secp384r1_sha384, ecdsa_sha1, dsa_sha1, rsa_pkcs1_sha512, ecdsa_secp521r1_sha512 SessionTicket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extended_master_secret empty renegotiation_info 00 Ciphers: [C02C] TLS_ECDHE_ECDSA_WITH_AES_256_GCM_SHA384
[C02B] TLS_ECDHE_ECDSA_WITH_AES_128_GCM_SHA256
[C030] TLS_ECDHE_RSA_WITH_AES_256_GCM_SHA384
[C02F] TLS_ECDHE_RSA_WITH_AES_128_GCM_SHA256
[009F] TLS_DHE_RSA_WITH_AES_256_GCM_SHA384
[009E] TLS_DHE_RSA_WITH_AES_128_GCM_SHA256
[C024] TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA384
[C023] TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA256
[C028] TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA384
[C027] TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA256
[C00A] TLS_ECDHE_ECDSA_WITH_AES_256_CBC_SHA
[C009] TLS_ECDHE_ECDSA_WITH_AES_128_CBC_SHA
[C014] TLS_ECDHE_RSA_WITH_AES_256_CBC_SHA
[C013] TLS_ECDHE_RSA_WITH_AES_128_CBC_SHA
[009D] TLS_RSA_WITH_AES_256_GCM_SHA384
[009C] TLS_RSA_WITH_AES_128_GCM_SHA256
[003D] TLS_RSA_WITH_AES_256_CBC_SHA256
[003C] TLS_RSA_WITH_AES_128_CBC_SHA256
[0035] TLS_RSA_WITH_AES_256_CBC_SHA
[002F] TLS_RSA_WITH_AES_128_CBC_SHA
[000A] SSL_RSA_WITH_3DES_EDE_SHA
Compression: [00] NO_COMPRESSION

HTTP/1.0 200 Connection Established
FiddlerGateway: Direct
StartTime: 08:17:39.561
Connection: close

[nictotten]

My fiddler logs seem to showing the following

X-MSDAVEXT_Error: 917656; Access+denied.+Before+opening+files+in+this+location%2c+you+must+first+browse+to+the+web+site+and+select+the+option+to+login+automatically.

However it single signs on to Sharepoint so dont get this option when in IE