Not recognizing 11x17 tabloid size paper

New Here ,
Oct 28, 2020

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I am trying to print on to tabloid size paper. The page setup and size is set to 17x11, but when I go to print, my printer errors and says the paper size is smaller. Another coworker of mine can print fine and the printer does not error. He fixed it through Adobe printing properties but could not remember how he did it. 

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