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Open to page 1 by default not working

Explorer ,
Aug 02, 2020

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Background: I have a huge list of PDF files that are accessed via weblinks from a "table of contents(TOC)" page. My employees open this one TOC page, then click on the needed link to open whichever PDF they need. Then they can click on a "return" button I added to the destination PDF to return them to the TOC page. It's basically a workaround for a very restrictive workstation...all PDF's are accessed through our intranet and not accessible from outside.

 

Issue: When they navigate to a PDF and scroll down the pages, then return to the TOC, if they return to that same PDF it simply opens to where they left off in scrolling (say page 5). I want it to open to page 1 whenever they return to this same (or any) PDF.

 

Settings: I already have the document properties how they should (in theory) do this, but it doesn't work (Document properties>Initial View). Is there a cache or something I need to clear upon exit? I also set the docuemnt to not keep anything in the recently used list (Edit>Preferences>Documents>Documents in recently used list)

I looked into it a lot further tonight, and I think it's actually a problem with how the PDF is being displayed/loaded...I think it's the browser and how it displays on the users end. I cleared the browsing history and did the same return and back, and it opened page one. I'll have to investigate that route for the browser settings.

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Edit and convert PDFs, General troubleshooting, PDF and browsers, View PDF

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Open to page 1 by default not working

Explorer ,
Aug 02, 2020

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Background: I have a huge list of PDF files that are accessed via weblinks from a "table of contents(TOC)" page. My employees open this one TOC page, then click on the needed link to open whichever PDF they need. Then they can click on a "return" button I added to the destination PDF to return them to the TOC page. It's basically a workaround for a very restrictive workstation...all PDF's are accessed through our intranet and not accessible from outside.

 

Issue: When they navigate to a PDF and scroll down the pages, then return to the TOC, if they return to that same PDF it simply opens to where they left off in scrolling (say page 5). I want it to open to page 1 whenever they return to this same (or any) PDF.

 

Settings: I already have the document properties how they should (in theory) do this, but it doesn't work (Document properties>Initial View). Is there a cache or something I need to clear upon exit? I also set the docuemnt to not keep anything in the recently used list (Edit>Preferences>Documents>Documents in recently used list)

I looked into it a lot further tonight, and I think it's actually a problem with how the PDF is being displayed/loaded...I think it's the browser and how it displays on the users end. I cleared the browsing history and did the same return and back, and it opened page one. I'll have to investigate that route for the browser settings.

Topics

Edit and convert PDFs, General troubleshooting, PDF and browsers, View PDF

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42

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Most Valuable Participant ,
Aug 03, 2020

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Go to Edit - Preferences - Documents and make sure that "Restore last view settings when reopening documents" is NOT ticked.

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Explorer ,
Aug 03, 2020

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Confirmed it is not ticked. I tried it both ways with no luck.

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Explorer ,
Aug 03, 2020

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I looked into it a lot further tonight, and I think it's actually a problem with how the PDF is being displayed/loaded...I think it's the browser and how it displays on the users end. I cleared the browsing history and did the same return and back, and it opened page one. I'll have to investigate that route for the browser settings.

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