organize pages

Community Beginner ,
Oct 21, 2020

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I need help with the Organize Pages tool. It decided to stop working properly within the last 2-3 weeks, and I need it to work. I have talked to someone at adobe, and they didn't not help with the problem. I am very frustrated and need this to work like yesterday.

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General troubleshooting, PDF Pack

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Most Valuable Participant ,
Oct 21, 2020

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Please give full details of the problem. " decided to stop working properly " doesn't get us started. Please also include the exact version of the app you use and the name of the app, since Organize Pages doesn't work in Reader. Please do not say "latest" for version, we need numbers. 

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Community Beginner ,
Oct 21, 2020

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Adobe Acrobat Reader CD (20.012.20048) Stopped functioning how it was before. I upload a pdf file, it doesn't fully load some pages and it loads them out of order from what they are in the file. It also duplicates some pages. I go to Adobe Acrobat Reader DC, click on tools and then Organize Pages. I had it as a "favorite" tab in my browser. An adobe agent I talked to a couple weeks ago said to go in through windows, then Adobe Acrobat Reader DC, and tools. Since I started the subscription, this has always worked. What happened in the last 2-3 weeks , I don't know.

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Most Valuable Participant ,
Oct 21, 2020

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What is the subscription you have? (ExportPDF, PDF Pack, Acrobat Standard, Acrobat Pro, Creative Cloud All Apps, something else?)

 

"I upload a pdf file, it doesn't fully load some pages and it loads them out of order from what they are in the file." Upload them to where? And how? Are these by any chance fillable forms that you are trying to combine?

 

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Community Beginner ,
Oct 21, 2020

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Adobe PDF Pack.

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Most Valuable Participant ,
Oct 21, 2020

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Ok, you should be able to use it from https://documentcloud.adobe.com/link/home/?x_api_client_id=adobe_com (click Show All Tools to find it).

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