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Out of memory error in Acrobat DC

Community Beginner ,
Sep 14, 2015 Sep 14, 2015

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I have searched the forum and did not find where a solution was provided for this error so I am going for it again.

I have a fresh machine running win 10, 8GB of RAM, and a new install of acrobat DC.

the first PDF I am needing to open is 29 pages, it gets to page 4 before it says "out of memory" and does not show any more of the content, it will continue to scroll through the blank pages. it will open smaller files ok, it seems to be related to size but my machine has plenty of memory and HD space.

thank you in advance, I am held up on a project due to this. 

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General troubleshooting , Windows

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correct answers 1 Correct answer

Community Beginner , Sep 15, 2015 Sep 15, 2015

I found that if I do a “save as” on the PDF before trying to scroll through it, there is an option to “decrease file size”. I do this, it takes about 15 minutes but then I can view the entire document.

I hope this help others as well.

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Sep 14, 2015 Sep 14, 2015

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Hi jasonatamt,

Its likely to be a memory problem.

Force windows to use all the available RAM memory:

Step1: Go to Start Button and Type "Run"

Step 2: In the Run Box: Type " msconfig ".

Step 3: Go to Boot tab in the System configuration window.

Step 4: Click advanced option and Check the "Maximum memory" Check box.

Step 5: Restart when prompted.

Let me know if it works.

Regards,

Aadesh

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Community Beginner ,
Sep 14, 2015 Sep 14, 2015

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Unfortunately this did not resolve the issue. I still cannot open past page 4 without “out of memory”.

Still, thanks for the tip, I did not know that setting existed.

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Sep 14, 2015 Sep 14, 2015

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Hey jasonatamt,

You're welcome!

Try emptying the TEMP folder. This may be the out of memory issue you have. Keep in mind that as you open a large PDF, any graphics that are expanded may make the size grow a lot in terms of memory requirements. Acrobat uses the TEMP folder for memory overflow as I recall and it is likely almost full.

You might also do a Save As periodically and try to clear things.

Regards,
Aadesh

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Community Beginner ,
Sep 15, 2015 Sep 15, 2015

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I did a disk cleanup, which included the temp files I believe, it did not make a difference.

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Community Beginner ,
Sep 15, 2015 Sep 15, 2015

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I found that if I do a “save as” on the PDF before trying to scroll through it, there is an option to “decrease file size”. I do this, it takes about 15 minutes but then I can view the entire document.

I hope this help others as well.

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New Here ,
Oct 28, 2020 Oct 28, 2020

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Hey AadeshSingh 

 

Thanks so much dude! It worked like a charm. Thanks!

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New Here ,
Aug 23, 2016 Aug 23, 2016

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Hi - Just found this:

Known issues | Adobe Acrobat DC, Reader DC

- Look under the Sandbox, this is a known issue with Adobe Reader.

Disable this:

Protected View feature for PDFs (Windows), Adobe Reader

And you should be fine.

I know this is an old post but with a bit of luck this will help other people in the future

- John Rhodes, IT Support for McConnell Dowell NZ

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New Here ,
Jan 24, 2020 Jan 24, 2020

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Yes, by using above solution issue is resolved. I have also remoed unwanted file which was there to resolve the issue.

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New Here ,
May 18, 2020 May 18, 2020

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Thanks jasonatamt! This worked for me too. I ran a recognize text command on a 400+ page document and then immediately saved as reduced file size (did this before scrolling through the document) and once I reopened the new saved document it worked. No more "out of memory" pop up.

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New Here ,
Jun 10, 2020 Jun 10, 2020

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I got the same problem while trying to save a huge PDF, and I just shared the file by email and sent it myself. After that, the app allowed me to save it.

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