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Outlook 2019 Quick Print issue

New Here ,
Mar 27, 2019

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Hello,

Outlook 2019 and Quick Print is not starting Acrobat Reader DC but instead it is opening Acrobat Pro DC. Even though Acrobat Reader DC is the default PDF handler it keeps opening Pro DC in Quick Print only.

When double clicking a PDF attachment in Outlook Acrobat Reader DC opens but why in Quick Print Pro DC comes up? Because of this the user cannot print since we need an account to login to use Pro DC. The user need to open the PDF and then manually print instead of using Quick print.

Our users are in VMware Horizon 7.3.3 and all use a Master Image(Windows Enterprise 10 64bit 1803) where both Acrobat Reader DC and Acrobat Pro DC are installed. With GPO we setup up the default PDF handler. For specific users we have Pro DC enabled and they login into their Acrobat Team account to access Pro DC.

I already tried uninstalling Acrobat Pro DC and just leaving Reader DC but then Quick print doesn't do anything. It doesn't open any PDF handler?


Can anyone help please? Thanks in advance.

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Outlook 2019 Quick Print issue

New Here ,
Mar 27, 2019

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Hello,

Outlook 2019 and Quick Print is not starting Acrobat Reader DC but instead it is opening Acrobat Pro DC. Even though Acrobat Reader DC is the default PDF handler it keeps opening Pro DC in Quick Print only.

When double clicking a PDF attachment in Outlook Acrobat Reader DC opens but why in Quick Print Pro DC comes up? Because of this the user cannot print since we need an account to login to use Pro DC. The user need to open the PDF and then manually print instead of using Quick print.

Our users are in VMware Horizon 7.3.3 and all use a Master Image(Windows Enterprise 10 64bit 1803) where both Acrobat Reader DC and Acrobat Pro DC are installed. With GPO we setup up the default PDF handler. For specific users we have Pro DC enabled and they login into their Acrobat Team account to access Pro DC.

I already tried uninstalling Acrobat Pro DC and just leaving Reader DC but then Quick print doesn't do anything. It doesn't open any PDF handler?


Can anyone help please? Thanks in advance.

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
New Here ,
Aug 10, 2020

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I am also having the same issue with the newest Acrobat Reader & Adobe Pro DC installed.

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