Password Required to Open Document since update

Community Beginner ,
Feb 15, 2018

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This morning my Win 7 PC had updated to the latest Adobe Acrobat Reader DC 2018.011.20036 and all of a sudden cannot open PDFs that it could before.

When trying to open these PDFs I get a message that says "Please enter a document open password".

The PDFs I am trying all have password protection to prevent editing and page extraction but opening and printing is allowed.

I have checked with a friend running the previous Adobe Acrobat Reader DC 2018.009.20044 and it opened fine. He has since updated to the latest version and now has the same problem as me.

There is definitely NOT a password required to open the document, it is just for prevention of editing. Definitely a problem with this latest release. Please can you advise when a patch will be released.

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1 Correct Answer

Adobe Employee , Feb 23, 2018
AshuMittal Adobe Employee , Feb 23, 2018
Hi all,Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 2015, Acrobat 2017 and… Please try it out an...

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Most Valuable Participant ,
Feb 16, 2018

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Sounds serious and you should report it. Posting in the forum is NOT reporting it.

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Community Beginner ,
Feb 16, 2018

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Agreed. Please report using Feature Request/Bug Report Form

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Adobe Employee ,
Feb 16, 2018

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Hi all,

We are looking into this issue and will update once a resolution is found.

Thanks,

-ashu mittal

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New Here ,
Feb 18, 2018

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A similar problem occurred in my company 's server.

I improved by changing the 12 digit password by eleven digits.

Also, even if "e" in 12th digit is changed to a number, it improved.

I would be happy if it helps to improve the trouble.

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Adobe Employee ,
Feb 23, 2018

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Hi all,

Adobe Acrobat and Reader official update containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. If you want, you may also manually trigger the update by opening the application and going to Help > Check for Updates.

More information about this release is here: Release notes | Acrobat DC, Acrobat Reader DC, Acrobat DC Classic 2015, Acrobat Reader DC Classic 20...

Please try it out and let us know your feedback.

Thanks for your patience and support!

-ashu

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Community Beginner ,
Feb 23, 2018

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Update applied and has worked for me. Tried a couple of problem files and all seems fine. Thanks for your help ashumittal!

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New Here ,
Feb 25, 2018

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I also updated it. We are now all able to browse the PDF of the website.

Thank you for your help.

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New Here ,
May 23, 2018

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No this wasn't helpfully I tried both tried Help Update nothing tried the link download the patch nothing so now I'm stuck I can't open my documents because I'm being asking for a password something I never asked for.

John

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Most Valuable Participant ,
May 23, 2018

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What is the exact  in full?

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Most Valuable Participant ,
May 23, 2018

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Exact MESSAGE sorry. Details please.

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New Here ,
May 23, 2018

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(document title) followed by "is protected. Please enter a Document Open

Password."

On Wed, May 23, 2018 at 8:50 PM, Test Screen Name <forums_noreply@adobe.com>

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Most Valuable Participant ,
May 23, 2018

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Than you, that does seem to confirm the files have a password. Probably not a Reader issue, but please tell us the exact version you have (from About), like 2016.123.54465?

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New Here ,
Oct 18, 2018

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I am sorry Ashu, but I have the same problem and the problem persists, even after installing the update.

What can I do?

Thanks,

Mike

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Adobe Employee ,
Nov 21, 2018

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Hi Mike,

Is it happening with all the documents? What is the current version of Acrobat or Reader installed at your end?

This is likely the password which has been put on the file by the author, this is not an issue with the application.

For testing purposes, you can try to open the same file with Google Chrome browser and check if chrome opens the file?

-Tariq Dar

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New Here ,
Oct 22, 2020

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This is just ridiculous. I have the same problem and Adobe will not help me. This is not about A PASSWORD PROTECTED FILE, it is about HOW I HAVE TO ENTER MY PASSWORD EVERY TIME I WANT TO USE THE APP.

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New Here ,
Oct 13, 2020

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Absolutely, Positively the last straw. I've now replaced Adobe CC with Affinity Serif - Photo/Design and Publisher and now since your asking for an account and password for READER, I'm moving on to PDF Fusion.

 

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