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PDF changing colour and pixelating

New Here ,
Oct 07, 2019

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Please Help, my pdf keeps pixelating and going black. see screenshot below. TIA.

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PDF changing colour and pixelating

New Here ,
Oct 07, 2019

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Please Help, my pdf keeps pixelating and going black. see screenshot below. TIA.

clipboard_image_0.png

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Most Valuable Participant ,
Oct 08, 2019

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I've seen one or two reports of this horrible effect. We may need to collect info to compare. Please let us know

* the exact version of Acrobat or Reader you are using

* the exact operating system version

* the graphics card you are using

* the graphics driver version

Some of this info may be awkward to collect so please tell us which ones you will need us to guide you with.

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New Here ,
Oct 09, 2019

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Adobe Acrobat DC

Windows 10 1903

64 Bit operating system

Graphics card AMD Radeon(TM) Vega 3 graphics

driver version 26.20.11012.1

 

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New Here ,
Oct 09, 2019

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hi, im having the same problem ive reinstalled reader, checked drivers are up to date and tried the file on another pc. does anybody know a fix 

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New Here ,
Oct 09, 2019

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im using...
version 2019.012.20036
windows 10 pro version 1903
amd vega 8 graphics (ryzen 3 2200g)
radeon software version 19.9.3

if anyone findds a fix please let me know

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Most Valuable Participant ,
Oct 09, 2019

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I observe there is a 19.10.1, optional driver release, dated today.

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Most Valuable Participant ,
Oct 09, 2019

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Ok, I'm seeing one common thread here - Vega graphics. Would love to hear from anyone else with the same problem, what is their video card and drive.

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New Here ,
Oct 12, 2019

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So can you help me solve my problem?

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Most Valuable Participant ,
Oct 13, 2019

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No, I can't. Except that, by collecting information, this may lead to an understanding of it, and the community may be able to find solutions. That's what community forums are all about. (This isn't tech support).

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