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pdf file based on sommet light font is not serchable

New Here ,
Nov 11, 2019

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Hello,

I have an issue. I have installed Sommet Light for my word and power point. When I create a pdf from these two solutions that contain sommet light text, and then search for a word in pdf file, it doesn't give me any value, as if it can't search through sommet light. can someone help me with that please?

Thank you

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pdf file based on sommet light font is not serchable

New Here ,
Nov 11, 2019

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Hello,

I have an issue. I have installed Sommet Light for my word and power point. When I create a pdf from these two solutions that contain sommet light text, and then search for a word in pdf file, it doesn't give me any value, as if it can't search through sommet light. can someone help me with that please?

Thank you

Topics

Download and install, General troubleshooting, How to

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180

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Adobe Employee ,
Nov 12, 2019

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Hi there, 

 

We are sorry for the trouble. As described you are not able to search the text with  sommet font

 

We need some more information for a better understanding:

 

  • Do you get any error message while trying to search?
  • What is exact workflow or steps you are doing?
  • Are you able to see the text with sommet font in the PDF?
  • Could you please share the sample file with us through private message for testing? Please click on the message icon on the top right corner of the screen to start the private message.

 

We are here for help, just need more information

 

Thanks 

Amal

 

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New Here ,
Nov 13, 2019

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Thank you Amal,

 

to answer your questions:

 

  • Do you get any error message while trying to search? - No
  • What is exact workflow or steps you are doing? - Save ppt as pdf. Open pdf. Press ctrl+f and type a word. no results
  • Are you able to see the text with sommet font in the PDF? - yes
  • Could you please share the sample file with us through private message for testing? Please click on the message icon on the top right corner of the screen to start the private message - I have attached 2 screenshots to this message. It is the same 1 page pdf document created from a ppt. Header is in Arial Narrow and body in Sommet Light. When i press ctrl+f and search for text written in arial narrow i don't have any issues,. But when i do it with text in sommet light, i get a message that nothing was found.

 

Thank you for your support,

looking forward to your reply.

Nelli

 

 

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New Here ,
Nov 13, 2019

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ctrl f with arial narrow.PNGError in ctrl f with sommet light.PNG

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Adobe Employee ,
Nov 13, 2019

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Hey Nelli,

 

Thanks for sharing the screenshots of the issue. it makes it much easier to understand. 

 

As we can see in the screenshots that you are using Adobe Acrobat Reader DC, would you mind sharing the exact workflow or steps you are doing to create the pdf file from a ppt file?

 

Adobe Acrobat Reader DC is a freeware with limited functionalities and we can not create PDF through it.

 

Also what is the version of the Adobe Acrobat Reader DC installed on your system? To check the version of the application please use the link (https://helpx.adobe.com/acrobat/kb/identify-product-version.html)

 

Make sure you have the latest version 19.21.20056. Go to Help > Check for Updates. For more information please use the link (https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/index.html)

 

Reboot the machine after the update and check again for the issue.

 

If it still persists, you may try the following preference settings and see if that helps

 

Go to Edit > Preferences > Page Display > Use Local Fonts > Click OK.

 

Let us know how it goes

 

Regards

Amal

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New Here ,
Nov 14, 2019

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Dear Amal, thank you,

 

I followed your instructions and  did exactly what you told me to.

Yet the issue is not resolved.

To create a pdf I do the following:

in ppt, I press Save As and choosing .pdf.

 

The issue I think is the font because it doesn't work for all my colleagues. Can you please advise further?

 

Thank you and regards,

Nelli

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Most Valuable Participant ,
Nov 14, 2019

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There are two possibilities, and it's worthwhile finding out which one it is.

1. Something goes wrong in making the PDF (the font, the software, something else).

2. Something is wrong with searching.

 

It's easy to tell the difference. In the PDF, select some text in this font and copy/paste into another app (Word, or whatever). Do you see the text ok?

1. If you see DON'T see the text Ok, then something went wrong in making the PDF, and nothing can make it search ok.

2. If you DO see the text Ok, something is wrong with searching.

 

What do you find?

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New Here ,
Nov 14, 2019

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I tried, and I don't see the text. So something is wrong with making the pdf with this exact font.

Is there a procedure of how to install the font that you suggest or any other instructions?

 

Thank you,

Nelli

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Most Valuable Participant ,
Nov 14, 2019

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There aren't really any choices: once the font is installed, so far as I know that's all there is to it. How do you make the PDF? Please describe the steps.

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New Here ,
Nov 14, 2019

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Hello,

 

but how can I fix this issue.

As I already described above I go to any document word or ppt. Press Save As. And in the dropdown menu choose ".pdf".

 

Can you please advise further?

 

Nelli

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Most Valuable Participant ,
Nov 14, 2019

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I didn't say you could necessarily fix it. Before knowing whether we can fix a problem, we need to understand it.

 

Ok, so you save directly using Microsoft's software. How about if you use Acrobat Pro instead - https://helpx.adobe.com/uk/acrobat/using/creating-pdfs-pdfmaker-windows.html - fixes many problems with Microsoft's PDF creation. (Can't fix a completely broken font though, but it's worth a try).

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New Here ,
Nov 14, 2019

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Hi,

I don't want to get the paid version because if I will fix it for myself still my clients might not be able to search the text with this font. Have you ever had a similar issue already?

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Most Valuable Participant ,
Nov 14, 2019

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This sort of thing is a constant issue. I wasn't suggesting that you use the paid Acrobat because it's better at searching (which would only help you), but because it's better at making PDFs (which MIGHT help everyone).

 

Overall, I suggest you find a different suitable font. There are hundreds of thousands or millions to choose from, some will work for you.

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New Here ,
Nov 14, 2019

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and is subscription valid for 1 user only?

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Most Valuable Participant ,
Nov 14, 2019

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Yes, but why would you need more than one? I thought you were the only peson making the files - is everyone making them?

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New Here ,
Nov 14, 2019

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No I am not the only one. So is it for 1 user or it is a license?

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Most Valuable Participant ,
Nov 14, 2019

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One subscription for each person.

 

Adobe would say: subscribe to Acrobat for everyone. A team license is recommended, as regular licenses are not suitable for business use.

 

I would say: look for another font, but check the cost - you will have to license the font for each user, and it could cost as much as a year in Acrobat!

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