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PDF File - Forcing all users to open in reader (instead of browser)?

Community Beginner ,
Sep 23, 2019

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Hi

 

I have a website where I have a form uploaded. But some people open the PDF in the browser where they mistakenly believe that their data has been saved when they close the window. 

 

Can I tell the PDF, that it should always open up in reader, so I avoid this problem?

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PDF File - Forcing all users to open in reader (instead of browser)?

Community Beginner ,
Sep 23, 2019

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Hi

 

I have a website where I have a form uploaded. But some people open the PDF in the browser where they mistakenly believe that their data has been saved when they close the window. 

 

Can I tell the PDF, that it should always open up in reader, so I avoid this problem?

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Sep 23, 2019 0
Adobe Employee ,
Sep 23, 2019

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Hi There,

 

Thanks for reaching out. As described above, you want to always open the PDF with Adobe Acrobat Reader DC, correct?

 

You can make the Adobe Acrobat Reader DC as the default PDF viewer so that all the PDF files will open with Adobe Acrobat Reader DC. Please refer to the help article  - https://helpx.adobe.com/in/acrobat/kb/not-default-pdf-owner-windows10.html

 

Let us know if that works for you.

 

Regards

Amal

 

 

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Sep 23, 2019 0
Community Beginner ,
Sep 23, 2019

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Hi Amal. It is not my computer. that is the issue. Is is on my customers computers. I have a website where I have a form uploaded. But some people open the PDF in the browser where they mistakenly believe that their data has been saved when they close the window. Can I tell the PDF, that it should always open up in reader, so I avoid this problem?

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Sep 23, 2019 0
Adobe Employee ,
Sep 23, 2019

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Hello,

 

Please ask the users to download the Adobe Acrobat Reader DC (freeware) to the computer - https://get.adobe.com/reader/ and make it the default PDF viewer to avoid this situation.

 

Regards,

Amal

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Sep 23, 2019 0
Most Valuable Participant ,
Sep 23, 2019

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No, it's the user's choice. If it is a choice at all, not all browsers offer a choice, and on some platforms (e.g. iPad, iPhone) it is impossible.

 

Better to redesign the form to try to alter people's perception of the form and its behaviour. HTML forms might be better.

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