PDF form won’t save content

[karolinej60498352]

Hi all. I hope you can help me with this one.

I've created a simple PDF-form with some text fields to be filled out. The problem is that the ones I sent it to say that they can't save it with the content they fill in and they can't even print it. Any ideas to what I'm doing wrong? They are opening it in Adobe Reader.

I teTed the pdf in the exact version they’re using and it works fine on my Mac.

[BobLevine]

You’ll get a lot more help in the Acrobat forum.

[marliton · Accepted solution]

Hi. Try this with your form using Acrobat: File > Save As Other > Reader Extended PDF > Enable More Tools (Includes Form Fill-in & Save).

[karolinej60498352]

This worked beautifully. Thank you!

[Barb Binder]

I'll move this to the Adobe Reader forum for you.

~Barb

[karolinej60498352]

Thanks

[nbachchad]

I have the same problem with people using the form I created.  My version of Acrobat DC doesn't have "save as other" choices.  It only lists pdf as an available save.  Is there another solution?

[Bernd Alheit]

Use Adobe Acrobat, not Acrobat Reader.

[nbachchad]

My form works for most people I send it to, but not all.  I have an old laptop running Windows 7.  It has an old version of Acrobat DC that created the form.  It has no save-as to the format you recommend.  The laptop has Reader 9, which won't save the filled in form.   The Reader can atttach the file to an Email, which isn't on a newer version of Reader on my new laptop.

Is there another solution?

[Bernd Alheit]

What version of Adobe Acrobat does you use?