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I've recently installed Reader DC on a new windows laptop (running Win 10 Home 2004) and whenever I load a file into the reader and click on it, it becomes unreadable. I can't find any issues that match this. I've reinstalled it a couplle of times and no change. It was happening before I updated the laptop as well. Can't work out how to fix it. Any help appreciated. I've attached before and after versions of a dummy file which shows what's happening. Happens with all files - not just this one.
Hi there
We are sorry for the trouble. As described the screen turn to black after opening it.
please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-21-20049/td-p/10750278?page=1 and see if that works for you.
Let us know how it goes
Regards
Amal
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Hi there
We are sorry for the trouble. As described the screen turn to black after opening it.
please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob... and see if that works for you.
Let us know how it goes
Regards
Amal