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PDF keeps going black

New Here ,
Jun 19, 2020

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I've recently installed Reader DC on a new windows laptop (running Win 10 Home 2004) and whenever I load a file into the reader and click on it, it becomes unreadable.  I can't find any issues that match this.  I've reinstalled it a couplle of times and no change.  It was happening before I updated the laptop as well.  Can't work out how to fix it.  Any help appreciated.  I've attached before and after versions of a dummy file which shows what's happening.  Happens with all files - not just this one.

Correct answer by Amal. | Adobe Employee

Hi there

 

We are sorry for the trouble. As described the screen turn to black after opening it.

 

please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-21-20049/td-p/10750278?page=1 and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

Topics

General troubleshooting, PDF and browsers, View PDF, Windows

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PDF keeps going black

New Here ,
Jun 19, 2020

Copy link to clipboard

Copied

I've recently installed Reader DC on a new windows laptop (running Win 10 Home 2004) and whenever I load a file into the reader and click on it, it becomes unreadable.  I can't find any issues that match this.  I've reinstalled it a couplle of times and no change.  It was happening before I updated the laptop as well.  Can't work out how to fix it.  Any help appreciated.  I've attached before and after versions of a dummy file which shows what's happening.  Happens with all files - not just this one.

Correct answer by Amal. | Adobe Employee

Hi there

 

We are sorry for the trouble. As described the screen turn to black after opening it.

 

please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-21-20049/td-p/10750278?page=1 and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

Topics

General troubleshooting, PDF and browsers, View PDF, Windows

Views

50

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Employee ,
Jun 19, 2020

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Hi there

 

We are sorry for the trouble. As described the screen turn to black after opening it.

 

please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob... and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

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Translate

Translate

Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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