PDF keeps going black

New Here ,
Jun 19, 2020

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I've recently installed Reader DC on a new windows laptop (running Win 10 Home 2004) and whenever I load a file into the reader and click on it, it becomes unreadable.  I can't find any issues that match this.  I've reinstalled it a couplle of times and no change.  It was happening before I updated the laptop as well.  Can't work out how to fix it.  Any help appreciated.  I've attached before and after versions of a dummy file which shows what's happening.  Happens with all files - not just this one.

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General troubleshooting, PDF and browsers, View PDF, Windows

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1 Correct Answer

Adobe Employee , Jun 19, 2020
Amal. Adobe Employee , Jun 19, 2020
Hi there   We are sorry for the trouble. As described the screen turn to black after opening it.   please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrobat-reader-dc-19-21-20049/td-p/10750278?page=1 and see if that works for you.   Let us know how it goes   Regards Amal

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Adobe Employee ,
Jun 19, 2020

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Hi there

 

We are sorry for the trouble. As described the screen turn to black after opening it.

 

please refer to the steps provided in a similar discussion https://community.adobe.com/t5/acrobat-reader/screen-turns-to-black-and-white-dots-using-adobe-acrob... and see if that works for you.

 

Let us know how it goes

 

Regards

Amal

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