PDF Negative Color

New Here ,
May 21, 2020 May 21, 2020

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Hey guys,

 

Having some trouble with Adobe Reader at the moment. My PDF files goes what it seems to a negative/inverted color (white text on black background). I tried everything on this earlier thread, but had no luck. https://community.adobe.com/t5/acrobat/my-pdf-files-are-suddenly-black-or-quot-inverted-quot-when-vi...

 

Accessibility settings is right with no boxes checked. I even tried unistalling it and reinstalling it. Also, by removing the Adobe folder in my C drive.

 

When I open the PDF in a web browser, I can see the PDF clearly, but when I open with Adobe Reader, the colors inverts. So, I assume it's a Reader issue.

 

Hopefully, someone has an answer to this question.

 

EDIT: I work as a Helpdesk and this user was having this issue for a while. We use Active Directory and the user has a domain account. I tried handing him a new laptop and even nuked his profile in the local machine, but had no luck.

TOPICS
General troubleshooting, View PDF, Windows

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Adobe Employee ,
May 26, 2020 May 26, 2020

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Hi,
Thanks for reaching out to us. We are sorry for the inconvenience.

For investigating the issue we would like a few details as:
1. Does it happen with alone PDF or with every PDF file? Can you share one such PDF file?
2. Can you provide the Acrobat version you are using?
You can find the version using the steps mentioned below:
Go to Help -> About Adobe Acrobat Reader DC.

If you are not using the latest version we request you to move to latest version.

 

Thanks,

Sweta Karn

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New Here ,
May 27, 2020 May 27, 2020

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1. It happens to all the PDF's

2. Version 2020.009.20063

 

Can't attached a file in this thread, but stated at the top, it happens to all of them.

 

Hope to hear back

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Adobe Employee ,
May 27, 2020 May 27, 2020

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Thanks for your response.

You can share the sample file by uploading to any share drive.

 

-Sweta Karn

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New Here ,
May 27, 2020 May 27, 2020

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It would be easier if I could attached it here, but whatever. Here you go. https://drive.google.com/file/d/1fG1ICDxKV4Yfa0cf0sg5bsJRb7bYngfy/view?usp=sharing

 

Not sure what's the point since it is happening to all PDFs. Have any ideas so far with the current information?

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Adobe Employee ,
Jun 02, 2020 Jun 02, 2020

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Hi,

Thanks for sharing the file.

 

Can you try following steps :

1. Right-click on your Acrobat Reader DC icon.

2.Select "Troubleshoot Compatibility." & run in Windows 7 compatibility mode. Please let me know if it works.

 

Please let us know if it resolves the issue.

 

Thanks,

Sweta Karn

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New Here ,
Jun 03, 2020 Jun 03, 2020

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That didn't work either. Still having the same problem.

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New Here ,
Jun 10, 2020 Jun 10, 2020

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Made edits to my original post.

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