PDF opens in other softwares but in 21.001.20135 getting a 'problem reading this document(109)'

Community Beginner ,
Feb 11, 2021

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I'm able to open certain set of pdfs in all the softwares without error. It works even in previous versions of Acrobat reader. However, in Acrobat reader 21.001.20135, I'm getting the below error. (There was an error processing a page. There was a problem reading this document (109)).

Prashanth5C55_0-1613067544291.png

 

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General troubleshooting, View PDF

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Adobe Employee ,
Feb 11, 2021

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Hi,

Could you please let us know if:

  • This is specific to some PDF files or all files?
  • Please share the sample PDF file
  • Is it happening on Win or mac?
  • Are you accessing PDF files from local drive or network drive or cloud drives?
  • Does it work after disabling Protected Mode? (Disable Protected Mode by going to Edit > Preferences > General and deselecting Enable Protected Mode at startup. Then restart Reader to check again). Note: Do not keep your software at Disabled Protected Mode as it makes it vulnerable. Use this to just test and let us knowif it works.

We would definitely need sample PDF file where we can reproduce this.

 

Thanks,

Karan

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Community Beginner ,
Feb 11, 2021

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Hello Karan,

  • Specific only to certain files
  • Is there any place I can send it privately?
  • It happens on Windows 10 machine.
  • Initially this happened when I accessed it from network drive. I copied it to my PC and tried opening and still got the same error.
  • I don't see the option in my preferences window. PLease check the screenshots.
  • Prashanth5C55_1-1613101462717.png

     

    Prashanth5C55_0-1613101428655.png

     

    Appreciate your help. I'll share the pdf with you privately.

Thanks,

Prash

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Adobe Employee ,
Feb 11, 2021

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For protected Mode preference: Please check under Security (Enhanced) section in preferences.

 

-Karan

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Community Beginner ,
Feb 11, 2021

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I shared the pdf that created trouble to your email. Also, I'm sharing the control panel entry for your reference.

 

Prashanth5C55_0-1613102725380.png

 

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Community Beginner ,
Feb 11, 2021

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I disabled the checkbox as you had said, restarted the app and then tried. However, it still didn't work.

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Adobe Employee ,
Feb 11, 2021

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Thnak you for update Prash. I have recieved your file and will be debugging this issue. 

 

-Karan

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Adobe Employee ,
Feb 13, 2021

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Hi Prash,

With the sample PDF file you have provided, we could reproduce the issue in older versions for Reader as well. Could you please confirm with which version was this working for you earlier? Currently we are getting badly formatted object error on content stream of the sample PDF you shared for page 1. Can you also share details like how this PDF is produced?

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Community Beginner ,
Feb 14, 2021

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We get PDF files from API. Then, we use IronPDF (a C# plugin) to programmatically lay an image on top of the PDF. The initial file that we get works on Acrobat reader without issue. After we lay the image on the PDF file, we get this error only with the Acrobat reader. It opens normally in browsers (Chrome and Firefox)  and a few other software. Someone raised a ticket with my team saying that their team member was able to open this PDF in their system with Acrobat reader. I don't have the information right now. Is the version really important for you to identify the issue?

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Community Beginner ,
Feb 15, 2021

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One of the user in the team was able to open without error using Adobe Reader DC (32bit), Version-2021.001.20138.

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Community Beginner ,
Feb 22, 2021

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Do you have any updates on this?

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sweta18 LATEST
Adobe Employee ,
Feb 23, 2021

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Hi,

We have reported this issue and as per the current investigation, the issue seems to be with the file.

We have noted all the details and we are still looking into this issue.

I will keep you updated.

 

Thanks,

Sweta Karn 

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