pdf portfolios created in Adobe Acrobat XI can no longer be viewed

New Here ,
Jan 13, 2021

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we have a large number of pdf portfolios that have separate folders within them that contain year specific files. The folders in those portfolios can no longer be viewed with Acrobat DC or Reader DC on my computer that created the portfolios using Acrobat XI Pro.  

we neglected to convert the portfolios before flash player stopped working. 

Others who only have Reader DC on their computers can view the folders within the portfolios but those that need to work with them cannot.

We uninstalled Flash player and repaired the installations for Reader DC and Acrobat DC but they still cannot be viewed.

 

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General troubleshooting, Share or review PDFs, View PDF

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Most Valuable Participant ,
Jan 14, 2021

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Make sure to update Reader and Acrobat DC to the latest versions and then it should work.

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New Here ,
Jan 14, 2021

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We have the same problem. I installed the new Reader DC on the computer of an employee. The Portfolio File (created with Acrobat X Pro) does not open. No chance to see the files or even search the portfolio.

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Most Valuable Participant ,
Jan 14, 2021

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Can you share a sample file with us?

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New Here ,
Jan 14, 2021

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I have several Acrobat X Pro portfolios with 20 pdfs(20-40 pages each). The smallest 64 MB... How to share?

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Most Valuable Participant ,
Jan 14, 2021

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You can upload it to a file-sharing website (like Dropbox, Google Drive, Adobe Cloud, etc.), generate a share link and then post it here.

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New Here ,
Jan 15, 2021

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I have send you the Link to one of our files.

One of our products is an archive of our newspapers. We need to know how different customers see the files we sold the last 7 years.

On my computer I have Adobe Acrobat X Pro vers. 10.1.16, no Flash. When I open the file I see a black window. None of the 20 pdfs contained can be seen but the document can be searched and the results can be viewed.

The Fujitsu Desktop of an employee has Adobe Acrobat Reader DC Deutsch 20.013.20074. When she opens the file she sees a white window with a grey flash symbol and a blue "i". None of the 20 pdfs contained can be seen but the document can be searched and the results can be viewed.

A fried with HP Spectre and Adobe Acrobat Reader DC Deutsch 20.013.20074 can see the content of the file and look at all 20 of the pdf-files contained. I assume he still has Flash installed...

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try67 LATEST
Most Valuable Participant ,
Jan 15, 2021

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I have just published a new tool I created that converts Flash-based PDF Portfolios to a normal PDF file with the same file attachments as the Portfolio. It's bundled with this (paid-for) script I've created:

https://www.try67.com/tool/convert-portfolio-pdf-to-normal-pdf

I tested it on your file and it worked perfectly.

The file before:

try67_0-1610723166456.png

 

The file after:

try67_1-1610723177070.png

The cover page can be ignored or replaced. You can see the file attachments on the left.

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